Associate End User Support Analyst
London, ON, CA
2d ago

Power the Possibilities

The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products.

We’re building and developing cloud technology for the automotive retail industry

that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.

Be Part of Something Bigger

Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer.

It’s time you joined an evolving marketplace where research and development

investment is measured in the tens of billions. It’s time you were a part of something bigger.

We’re expanding our workforce engineers, architects, developers and more onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.

Join Our Team

Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.

The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.

If you’re ready for high-impact, you’re ready for CDK.

Position Summary

The Associate End User Support Analyst coordinates, diagnoses, and troubleshoots incoming end user problems regarding hardware issues, connectivity issues, operating system issues, software problems system procedures, online transactions, systems’ status, and downtime procedures.

This job solves a range of entry-level problems and analyzes possible solutions using standard procedures.

Position Responsibilities & Essential functions

  • Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
  • Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel; delivers case status updates to management and end-users.
  • Answers questions regarding system procedures, online transactions, systems’ status, and downtime procedures.
  • Collaborates with network services, software systems engineering, and / or application development in order to restore service and / or identify problems.
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems.
  • Supports and maintains effective relationships with users.
  • Works under normal supervision and exercises judgment within defined procedures and practices to determine appropriate actions when accomplishing objectives .
  • Qualifications & Job Requirements

  • Bachelor’s degree in technology or 1-2 years of desktop support experience
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