Inbound Telephone Specialist
TD Bank Group
London-Canada
23d ago

Description d'emploi (TD Description)

Racontez-nous votre histoire. Distinguez-vous. Expliquez-nous pourquoi vous êtes le meilleur candidat. Si vous cherchez un emploi intéressant et si vous aimez le changement comme nous, songez à la TD.

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Apercu du service

TD Canada Trust is TD Bank Financial Group's customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its retail branch network, telephone, Internet banking, and TD Green Machine’ automated banking machines.

Direct Channels is a centralized telephone sales channel which is able to cost effectively reach TD Canada Trust customers and external prospects through various marketing and advertising initiatives.

We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service.

Type d'emploi Régulier Statut de l’emploi Temps plein Horaire Applicants must be flexible to work on-fixed shifts Monday to Saturday primarily between the hours of 7 : 00am and 11 : 00pm, Sunday between 7 : 00am-

4 : 00pm, Stat holidays from 10 : 00am-6 : 00pm Secteur d'activité TD Canada Trust Catégorie d'emploi - Primaire Centre d'appels Catégorie(s) d'emploi Centre d'appels

Ventes et Expansion des affaires

Description du poste (Job Description)

As a Telephone Sales Specialist, your responsibility will be to handle inbound calls from new and established TD Canada Trust customers and offer Balance Protection Insurance and other TD Canada Trust products and services to meet the customer’s needs.

You will meet formalized objectives for revenue, productivity and quality. You will provide consistent, superior service to every customer by utilizing all available tools and resources.

You will identify and act upon all advice opportunities, and refer clients to other appropriate business units within TD Canada Trust.

You will receive extensive product and advice conversation training as well as regular coaching to ensure your success in the role.

Exigences du poste (Job Requirements)

You have a strong passion for offering advice and recommendations and exceptional customer service skills. You must be able to multi-

task , demonstrate strong problem solving skills, follow compliance guidelines and market conduct. You must exhibit excellent attention to detail and the ability to accurately process transactions.

Strong verbal and listening skills are essential for this position as well as a proven sales record. Candidates must be enthusiastic team players and willing to work non-

fixed shifts Monday to Saturday primarily between the hours of 7 : 00 a.m. and 11pm, Sundays, between the hours of 7 : 00am-

4 : 00pm . and Statutory Holidays between 10 : 00 a.m. and 6 : 00 p.m.

Renseignements supplémentaires

Part time hours : Minimum 22.5 hours per week up to 37.5 based on business needs.

Nombre d'annees d'experience 1+ Inclusivité

À la TD, nous nous sommes engagés à favoriser un milieu intégrateur et accessible, où tous les employés et les clients se sentent appréciés, respectés et soutenus.

Nous avons à cœur de réunir un effectif qui reflète la diversité de nos clients et des collectivités où nous vivons et exerçons nos activités.

Si vous avez des besoins particuliers pour le processus de recrutement ou d’entrevue (p. ex. du matériel dans un autre format et des salles de réunion accessibles), n’hésitez pas à nous en faire part.

Nous collaborerons avec vous pour répondre à vos besoins.

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