Position Overview :
At Finning, inclusion is a shared responsibility that drives our strategy to develop, perform and innovate. Being a global leader necessitates inclusive behaviors that diversify talent, drive engagement, and ultimately deliver better outcomes for key stakeholders.
Finning is committed to building and sustaining an inclusive and diverse workforce. The service intern role creates an opportunity for employees to gain diverse learning opportunities across our organization and bring their diverse perspectives to each rotation.
Reporting to the Branch Manager, this motivated self-starter will hold a key developmental position with the goal of understanding various branch operational functions throughout service and parts.
Through rotations in various departments, and project related work in each functional division, the successful incumbent of this role will acquire the knowledge and skills necessary to be a successful contributing member to the Service Operations team at Finning.
Job Description : Major Job Functions :
Major Job Functions :
This role will follow a structured operational strategy to further their experience and knowledge of key operational leadership roles through Parts, Service, and Product Support.
In each area of the business the Operations Intern will accomplish a defined body of work relative to training, shadowing, and executing day to day accountabilities of a variety of roles.
This is intended to assist the Operations Intern with critical understanding of the business, as well as benefit the respective branch or department
The scope of this program will also include time and training with strategic corporate departments that are critical to the success of operations and the leadership positions within them
Completing various internal training programs through LMS and other training platforms
Assisting with the service process through experiential learning
Work in unison with service and parts team members to maximize learnings and readiness for next service level roles (Customer Service Advisor, Service Supervisor, etc.)
Meet or exceed customer expectations
Increase overall customer satisfaction
Foster an environment of trust, collaboration, innovation and passionate communication within the service team and with our customers
Successfully complete the Finning Service Intern Sales Program
Be prepared to take on a Finning service department role (Customer Service Advisor or Service Supervisor) after 18 24 months and successful completion of the Service Intern Training Program at one of Finning (Canada)’s locations
Specific Skills & Knowledge :
Excellent time management and organizational skills
Strong interpersonal skills
Strong communication skills
Strong listening skills
Critical thinking and problems solving skills
Knowledge of customer service best practices
Knowledge of service, parts, estimating, quoting, and warranty will be considered an asset
Prior knowledge of the Heavy Equipment industry, or automotive dealer industry will be considered an asset Finning proudly supports our employees to develop knowledge in this area
Prior knowledge of the Finning organization, procedures, systems, and practices will be considered an asset Finning proudly supports our employees in their development journey
Education & Experience :
Preference will be given to candidates with a recognized Journeyperson certificate in the accredited trades of Heavy Equipment Technician and / or Automotive.
3 5 years of work experience in a customer service environment in a leadership capacity
Industry specific experience (internal to Finning or any other heavy equipment dealer), or automotive dealer experience will be considered an asset
We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals.
Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and / or mental or physical disabilities.