Computer Support Technician
National Research Council Canada
Within a National Research Cou, ON, CA
4d ago

Language Requirements : Various linguistic profiles Anticipatory Staffing : This competition will be used to create a pool of qualified candidates for a one year period for similar positions.

  • There are 4 term positions available of various tenures and linguistic profils in the cities stated above.
  • The NRC Advantage

    GREAT MINDS. ONE GOAL. CANADA'S SUCCESS.

    The National Research Council of Canada represents a powerful partnering option for anyone looking to push the boundaries of science and industry.

    In fact, as the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development, we have become catalysts for innovation.

    For over a hundred years, the impact of our work with industry leaders and other government bodies has shaped Canada’s future.

    We partner with some of the most creative and solutions-driven minds in the world.

    And now, we want to partner with you. Be part of our collective force to come up with potentially disruptive solutions to Canada’s current and future technology challenges.

    Let your expertise and inspirations make an impact by joining the NRC.

    Your Challenge

    Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

    We are looking for a vibrant and dynamic Computer Support Technician as part of the Knowledge, Information and Technology Services (KITS) to support the various Research Centers, Programs and Branches.

    The CS-1 would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

    The successful candidate will provide clients with IT support services for distributed computers within NRC. He / she will implement and troubleshoot the hardware and software services provided to the clients.

  • In addition, he / she will assist the KITS branch members to improve the general operating efficiency; edit and maintain documentation;
  • perform inventory; maintain networked hardware, software; provide IT support to computer and network users; desktop and network software and management tools.

    Screening Criteria

    Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates :

    Education

    Bachelor degree in Computer Science from a recognized University or a Technical College diploma in Computer Science or related field.

    An equivalent combination of education and direct experience may be considered.

    For information on certificates and diplomas issued abroad, please see Degree equivalency

    Experience

  • Experience of MS Office suite.
  • Basic experience in networking concepts TCP / IP Protocol.
  • Experience in supporting Microsoft desktop operating systems in Windows 7.
  • Experience installing, configuring and maintaining the desktop hardware, software and peripherals.
  • Preference may be given to people who have prior experience with Mac and / or Linux.
  • Language requirements

    Various linguistic profiles

    Assessment Criteria

    Candidates will be assessed on the basis of the following criteria :

    Technical Competencies

  • Knowledge of Microsoft desktop operating systems (Windows7).
  • Knowledge of MS Office Suite 2007 or 2010.
  • Ability to research and analyze complex IT issues as well as provide sound advice and expertise to clients and other team members.
  • Basic knowledge of TCP / IP suite of protocols.
  • Knowledge of troubleshooting techniques relating to desktop computers, desktop peripherals and network printers.
  • Ability to prioritize work.
  • Knowledge of Mac and / or Linux may be considered an asset in some locations.
  • Behavioural Competencies

  • Technology support - Client focus (Level 2)
  • Technology support - Communication (Level 2)
  • Technology support - Conceptual and analytical ability (Level 1)
  • Technology support - Initiative (Level 2)
  • Technology support - Results orientation (Level 1)
  • Technology support - Teamwork (Level 2)
  • Competency Profile(s)

    For this position, the NRC will evaluate candidates using the following competency profile(s) : Technology Support

    Relocation

    Relocation assistance will be determined in accordance with the NRC's directives.

    Salary Range

    From $54,160 to $69,634 per annum.

    In addition, for bilingual positions, the incumbent will receive the Bilingualism Bonus of $800 per year.

    An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $139 per month.

    Notes

  • A pre-qualified list may be established for similar positions for a one year period.
  • Candidates who have Second Language Evaluation (SLE) test results with the Public Service Commission should include these results with their application.
  • This position is being advertised internally and externally simultaneously; however, first consideration will be given to internal NRC applicants.
  • In order to ensure a prompt and efficient processing of applications, candidates are encouraged to provide, along with their résumé, a detailed covering letter explaining how they meet each of the requirements of this position (education, experience, language requirements) by providing concrete examples.
  • In addition, the candidate is encouraged to describe in detail when, where and how he / she gained the experience.

  • NRC employees enjoy a wide-range of benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • The incumbent must adhere to safe workplace practices at all times.
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