Performance Excellence Collaborator
AmerisourceBergen Corporation
Canada-Quebec-Montreal
7d ago

POSITION SUMMARY :

Reporting to the Senior Manager, Training Excellence (Corporate) within the Performance Excellence team, the Performance Excellence Collaborator is part of a multi-

disciplinary team focused on providing enterprise wide support based on the business’ current priorities and can be accessed to augment existing resources in various areas of the business.

The Performance Excellence Collaborator is a highly skilled, flexible and agile associate ready to focus on various opportunities such as Reimbursement Support, Call Excellence (call quality evaluation), Training facilitation, Cameron Stewart Lifesciences support, and other duties as required.

PRIMARY DUTIES AND RESPONSIBILITIES :

  • Assist with reimbursement support including investigation / renewals and management of retroactive reimbursement
  • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
  • Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions
  • Coordinate documents, submissions and all related paperwork to insurance companies, public / federal funding programs
  • Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage
  • Coordinate pharmacy processes required once funding has been obtained
  • Conduct follow-up calls to patients, payers and HCPs as required based on Program SOPs
  • Comply with all appropriate policies, procedures, safety rules and regulations
  • Conduct call monitoring utilizing the Avaya, NICE, I3 and ICBM phone methodology, and sampling
  • Complete and send call evaluations to associates and provide constructive feedback supporting associate development
  • Makes recommendations to the Senior Manager Training Excellence (Corporate) on training opportunities to improve operational performance through business level data analysis
  • Provide immediate feedback to the Senior Manager Training Excellence (Corporate) that requires performance or corrective action per the quality review process, and adherence to all policies and procedures of the program and organization
  • Participate in call calibrations to ensure credibility and consistency of the quality monitoring scoring process
  • Complete outgoing calls, as required, including market research surveys, calls to physician’s offices, pharmacy calls
  • Assist with copay processing and pharmacy accounts receivable including calls to pharmacy and patients, troubleshooting financial assistance issues, etc.
  • Develop training materials such as e-modules, live sessions and webinars to meet business needs as required
  • Incorporate interactivity (games, exercises, quizzes) in learning materials to increase engagement and retention of material
  • Facilitate Associate training as required including Reimbursement and Customer Service modules
  • Manage multiple competing priorities to meet established deadlines demonstrating organizational maturity
  • Make decisions effectively and take initiative with minimal direction
  • Responsible for utilizing all technology and resources effectively and efficiently
  • What your background should look like (minimum qualifications)

    EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

  • Completion of a Bachelors’ degree program or equivalent combination of experience and education of at least 3-5 years in a related field
  • Proven expertise in patient reimbursement services with both private and public payors
  • Knowledge of biologics, specialty drugs or the pharmaceutical industry is preferred
  • Broad training in fields such as business administration, operations, continual process improvement, and quality
  • Advanced communication skills
  • Quality and / or process improvement experience an asset
  • Bilingualism an asset
  • Excellent proficiency with all Microsoft Office applications
  • Advanced Power Point skills required
  • Professional / courteous / efficient telephone manner
  • Extensive and proven excellent customer service skills
  • MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

  • Strong ability to adapt to change and desire for changing priorities and variety in their work
  • Customer and results focused
  • Demonstrates strong interpersonal and partnership skills
  • Strong verbal and written communication with the ability to communicate within cross-functional / organizational teams
  • Ability to work independently and in a team environment
  • Strong time management skills and multi-tasking abilities, ability to prioritize, organize and plan work
  • Ability to effectively cope with change, and can decide and act without having the total picture
  • Models a professional and responsible demeanor at all times
  • Able to respond / react with appropriate urgency / professionalism and make decisions under pressure
  • High level attention to detail
  • Positive, team-oriented attitude and approach to getting work done
  • Advanced ability to learn and understand new systems and software
  • Nice to haveWhat AmerisourceBergen offers WHAT AMERISOURCEBERGEN OFFERS : We offer competitive total rewards compensation.

    Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Competitive compensation packages
  • Comprehensive health and dental plans
  • Flexible & remote working options
  • Employer RRSP-matching
  • Online peer-to-peer recognition program
  • Corporate discounts with multiple establishments, including fitness centers
  • Health & Wellness program with onsite yoga and massage therapy
  • About AmerisourceBergen ABOUT AMERISOURCEGERGEN : AmerisourceBergen is a publicly traded Fortune 11 global healthcare solutions company and is one of the world's largest pharmaceutical services companies.

    Innomar Strategies , a part of AmerisourceBergen, is Canada’s leading patient support provider for specialty pharmaceuticals.

    Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care.

    Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.

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