What you will be doing
New Program Launch : rare opportunity!
POSITION SUMMARY :
Reporting directly to theSenior Manager, Specialty Programs, the Program Manager is responsible forundertaking the management, planning and implementation of specific projectsassigned to him / her, within the Specialty Services department.
Projects are tobe implemented through a caseworker approach, based on an internal programstructure. It is important to note, thatat all times the Patient Access Center should work as team and the overallperformance as awhole is paramount.
PRIMARYDUTIES AND RESPONSIBILITIES :
Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
Monitors the performance of staff members to assess training needs and requirements.
Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs;
Implement assigned call centre projects;
Design and development of new projects including development of protocols, resource allocation and database;
Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;
Produce all project related reporting;
Participate in client meetings;
Daily and on-going client project communications;
Identify and implement staff recruiting strategies and participate in the hiring process.
The Program Manager will also be assigned other duties and tasks as required from time
What your background should look like
EXPERIENCE ANDEDUCATIONAL REQUIREMENTS :
Minimum University Degree in Business Administration, Science or equivalent experience;
Science / healthcare background an asset;
Minimum of 3 years experience in the pharmaceutical / biotech or healthcare-related industries;
Must be detailed-oriented and organized;
Ability to strategically analyze data and performance and create client solutions
Ability to work under pressure;
Proficiency with MS Office : Word, Excel (Advanced), PowerPoint and Outlook;
Strong client management experience
Minimum 2 years experience in project or program management;
Minimum 2 years of People management experience
Experience in reimbursement considered an asset;
Strong communication skills : Bilingual French & English written, verbal and presentations
Client travel required.
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Healthcare for associates and eligible dependents, same-sex and domestic partners
Paid time off, including vacations and holidays
Paid volunteer time off
Life insurance and disability protection
Employee Stock Purchase Program
Retirement benefits and more
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-
paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and / or business unit.
AmerisourceBergen is a publicly traded Fortune 11 global healthcare solutions company and is one of the world's largest pharmaceutical services companies.
Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care.
We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market.
We create healthier futures.