FSE 2 - Diagnostic Imaging
Philips
Canada
7d ago

Job Title

Field Service Engineer Ontario Region

In this role, you have the opportunity to

Use your strong technical and customer service skills to provide technical support to customers on operational or maintenance aspects of system equipment serving as a key customer contact on technical and service related problems as well as determining the most cost effective repair / resolution to minimize customer downtime.

You are responsible for (but not limited to) :

  • Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel.
  • Maintaining customer satisfaction is the primary goal. Therefore, the engineer must demonstrate ownership in difficult circumstances and show a sense of urgency about getting results prioritized by Service Management or the customer

  • As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.
  • Refers information to the appropriate person (applications, sales, etc.). Provides a positive cohesive company image when discussing the company, products, with the customer.

    Establishes credibility and trust.

  • Ensures customer satisfaction while meeting business objectives.
  • Focuses on fixing the customer as well as the equipment. Sets realistic customer expectations. Interfaces primarily with customer on various levels on routine issues.
  • Performs a wide variety of tasks and changes focus quickly as demands change. Adapt to varying needs and requirements of the customer and the business.
  • Implements best practices.

  • Actively participates as a member of one or more regional empowered work teams.
  • Puts the team ahead of individual needs and displays a positive attitude.
  • Actively supports areas of empowerment and continuously improves the team processes
  • Works on areas improving customer satisfaction and company profitability. Keeps commitments does not pass the buck.
  • Open to and embraces change.
  • Defines problems : Collects data, establishes facts, and draws valid conclusions.
  • Has the ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
  • Applies his / her technical training and resources to effectively solve problems. Ensures follow-up on on-going issues.
  • Demonstrates troubleshooting capability and able to explain the status of the repair to the customer, if needed
  • You are a part of :

    A dynamic team of Service professionals and collaborate with many others Field Service Employees on your team who work across the country.

    To succeed in this role, you will have the following skills and experience :

  • Minimum 2 years practical experience in Diagnostic Imaging
  • Experience in a customer facing hospital environment
  • Biomedical engineering technologist / Electronic Technologist or equivalent from a recognized institution
  • Experience with mechanical devices and tools and test equipment
  • Multi- tasker with the ability to work under pressure
  • Must possess demonstrated skills in using an oscilloscope, digital multimeter
  • Experience with Medical / Diagnostic equipment
  • PC competency
  • Strong Customer service skills
  • Proficient in Networking and Wireless systems
  • In return, we offer you

    A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-

    based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise.

    We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-

    being focused activities.

    Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

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