About the Job
Founded on a deep love for animals, Mondou strives to meet customer needs and provide expert advice on a daily basis. Every employee plays a key role in delivering this service by serving as an ambassador for Mondou's values.
The Team Leader must, therefore, demonstrate passion, skill, and integrity in dealings with visitors and their companions.
Contributing to Mondou's mission means doing the following every day :
Ensure that store activities flow smoothly when you are in charge, assign tasks and resolve any issues that may arise
Greet customers warmly, assess the needs of their four-legged friends but don't worry : if wings are your thing we've got you covered! and provide insightful advice
Open and close the store
Use your merchandising talents to carry out the planograms provided by the merchandising department and ensure that the store is ready for business
Complete the customer experience during transactions at the register
Embody Mondou's values day in, day out for the benefit of both customers and co-workers
Receive shipments and place merchandise on the shelves : it's the most physically demanding task, but it keeps you in shape!
To be happy at Mondou, you need to :
Love meeting people and building relationships
Believe that trust and integrity are the foundation of every solid relationship
Be really passionate about animals
Work closely with your team and help create a unique work environment
Seek out ways to develop your skills
Be comfortable dealing with complex situations independently
To succeed in your role at Mondou, you must :
Be a naturally positive leader
Have the ability to juggle numerous tasks and priorities
Have three to five years of experience in customer service with experience opening and closing a business
Have a high school diploma
Have studied sales, business management or the pet industry (asset)
Have experience with animals (asset)
Be comfortable lifting heavy loads
Communicate fluently in English and French
Part-time : You can expect to work 15 to 20 hours a week.
Full time : You can expect to work 28 to 40 hours a week.
We love our pets! How about making a career of it?