Systems Analyst II - TELUS Health
11d ago

Description :

TELUS Health EMR is the largest EMR Company across Canada with over 9,000 physicians and offices in British Columbia, Alberta, Ontario, Quebec and the Atlantic region.

As a System Analyst II, you will work as a technology specialist, project manager and learning specialist resource within our team.

You will work on operational and special projects for TELUS Health in Eastern Region and will be responsible from end to end.

This role will be primarily focused on our 3rd party and value added solutions but will also work throughout the team to assist with backlogs and capacity issues.

This is a crucial role within the organization as we continue to evolve services to improve communication across the health continuum in Canada in the EMR Health market.

You will work within the existing client delivery & 3rd party / value add teams.

Responsibilities :

  • Configure software (PS Suite Software and Med Access) in readiness for 3rd party & value added services, through testing and go-live.
  • Remotely support testing and activation components.
  • Support the processing of the planned deployment of the clinic / provider queue within the business year
  • Diagnose and troubleshoot technical issues / resolving conflicts
  • Ensure project deliverables and activities are completed on time
  • Co-ordinate multiple projects simultaneously and follow work progress in Salesforce
  • Deliver remote training to our clients on 3rd party & value added solutions
  • Proficiency in product knowledge, standard work instructions and procedures
  • Available for evening or weekend support (if required)
  • Qualifications

    Knowledge, Skills and Abilities :

  • Strong communication, listening, organizational and multitasking skills
  • Proven customer service skills
  • Strong communication skills including presentation, written and verbal
  • Strong facilitation and coaching skills
  • Excellent analytical and problem-solving skills
  • Ability to work independently with in a team environment, work under pressure, and prioritize requests / workload is essential
  • Following standard process, knowing when to ask for help and using the correct channels.
  • Ability to work in a fast paced and target driven environment
  • Quick learner, self-starter and accountable
  • Experience with a high paced, high volume workload
  • Strong OS background on Windows Server / desktop, Mac, and Win / Mac related software and processes
  • Knowledge of BOMGAR is an asset
  • Previous EMR experience is an asset
  • Required Professional Designation / Certification :

  • University and / or technical school degree or and experience
  • Hardware and Software certifications
  • Adult Education diploma or certificate considered an asset
  • Project Management / PMP will be considered an asset
  • Required Experience :

  • Minimum of 3-5 years of work experience in either project management or EMR Implementation delivery
  • Experience in I.T, project managing & adult training discipline or related experience
  • Experience working in the healthcare industry is considered an asset
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

    Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

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