Bilingual Customer Service Associate
Bilingual Source
Markham, Ontario
2d ago

Hire us and get hired. With no candidate cost, Bilingual Source has built success on the founding principles of respect, integrity, and commitment where the only fees ever paid are by the hiring company.

Since 1984, we have established solid working relationships with widespread industries rooted in trust and time-honoured traditions in the delivery of ethics and quality service.

Our expansive employer scope ranges from emergent companies to fortune 500 organizations in the Greater Toronto Area with Canada-wide capabilities.

Check us out on video : .


Key Role Responsibilities / Activities / Deliverables :

  • Resolve customer complaints and inquiries in accordance with our core values via phone, letter, fax and email
  • Respond to written and telephone requests within service standards
  • Investigate, research and resolve, make recommendations for resolution for problems and issues that may arise
  • Required Experience / Competencies / Education :

  • Excellent customer service skills-maintains self composure when confronted on issues by demanding or irate customers
  • Good oral and written skills in English French definite requirement (A written test will bead ministered)
  • Strong analytical and problem solving skills & MS Office skills
  • Highly Desired Experience / Competencies / Education :

  • Solid understanding of insurance
  • Demonstrates good judgment when making decisions
  • Able to handle high volumes of work and variety of tasks at one time
  • A few reasons why it’s great to work for us :

  • Benefits day 1
  • Outstanding package
  • Outstanding environment
  • Great vacation package
  • A+ employer!!
  • Apply
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