At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes.
From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed.
We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.
Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.
Are you up for the challenge? If so, consider the following opportunity :
Role Summary :
The Senior Delivery Specialist (SDS) is responsible for proactive management of customer orders and communication of defined milestones to both internal and external customers ensuring that customer delivery requirements are executed within defined milestones.
The SDS is accountable for leading the deployment of technically complex projects. Accountabilities include deployment of critical networks that require clear technical understanding of Ethernet technology and topology, wavelength & deployment of dependent network equipment, IP technology, SIP, Unified Communications, Managed Wi-Fi, IoT, and complex wireless onboarding.
Validate order requests for technical quality vetting order requirements against standard product offers. If nonstandard, accountable for ensuring the appropriate approvals have been granted and required resources necessary for deployment are engaged.
Responsible for gathering order information to perform order entry into the Rogers systems and project managing the life cycle of an order
Relay technical design detail to implementation provisioning resources.
Facilitate internal and external Kick off and status meetings and oversee project critical paths
Define schedule and delivery plans to communicate with customers and assess risk factors
Ensure compliance with escalation and expedite management processes to ensure effective management, tracking, escalation, and timely resolution for escalated and expedite requests.
Demonstration of ownership and accountability in all job functions including (but not limited to) management of all communication and delivery tasks during the service provisioning lifecycle, coordination of Test and Turn up and final hand off services
Responsible for order fulfillment and administration for Business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing.
Manage Mac-D requests for installed R4B services
Provide added value through tracking of all activity and acting as the liaison between Rogers and our Business Customers
Build customer relationships by providing prompt and exceptional service through communication and delivery.
Set expectations and hold people accountable; promote teamwork through open and honest conversations
Take accountability and appropriate action to efficiently resolve issues
Establish and maintain cross-functional relationships within Rogers departments
Understand the fundamentals and be able to implement integrated project / program strategies, CAPM, PMP certification an asset.
Knowledge of Ethernet technology and topology, IP technology, SIP, MPLS, Wi-Fi, Unified communications, Wireless technology and infrastructure.
Solid understanding of telecommunications services and equipment.
Three five years’ experience in a telecommunications operation related field or environment
Knowledge of Rogers Business services, products and procedures
Post-Secondary education in a related technology or telecommunications field.
ITIL Certification is an asset.
Proficient in Microsoft Word and Excel.
Proven and demonstrated leadership skills.
Demonstrated excellent communication with technical and management staff, both verbal and written.
A strong sense of teamwork and willingness to work in an ever-changing environment.
Excellent presentation and communication skills.
Entrepreneurial attitude and an ability to work with little supervision in a fast-paced environment
Strong organizational skills
Software skills : Microsoft Office, AS400, INSIS, Salesforce, V21, SGI, EWP
Must be self-motivated, creative, and able to work as part of a team
Core Competencies : Customer Focus; Teamwork; Communication; Accountability; Innovation
Bilingualism (English / French) is a must.
A good knowledge of English is necessary as this role requires regular communication in English with customers and / or team members in other provinces.
As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.
Please click to review conditions that may qualify for medical exemption to the COVID-19 vaccine.