Service Desk Associate
MOBIA Technology Innovations
Vancouver, BC, Canada
2d ago

MOBIA Technology Innovations

is a Systems Integration company with multiple business unit areas : Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services.

Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic business relationships with industry leading technology partners to help our customers achieve positive business outcomes.

MOBIA is currently recruiting a Service Desk Associate to join our team to work from their own home office . With a passion for technology and customer service you will be an integral part of a customer focused team with great attention to detail and respect for a job well done.

This individual will be required to work in a 24 / 7 capacity with a preference to working outside of normal business hours to support customer needs.

Key Responsibilities :

The Service Desk Associate is responsible for :

  • Troubleshooting end user technical issues and providing basic desktop support; incoming issues may be related to software applications, hardware assets, network elements, and / or telecommunications systems.
  • Responding to incoming client and internal department inquiries and providing Tier 1 and Tier 2 technical support via phone and email
  • Providing on-site internal technical support up to Tier 2 as required
  • Opening, monitoring, and routing IT service tickets
  • Escalating support requests as needed to other members of the IT team
  • Working shift work to accommodate a 24 / 7-hour Service Desk
  • Other duties as required
  • Skills / Qualifications :

  • Completion of related Post-Secondary Diploma or Degree; i.e. IT Systems Management, IT Networking, etc.
  • 1 to 3 years of IT experience in Tier 1 support
  • Strong organizational skills, strong critical thinking skills, and attention to detail
  • Excellent communication and relationship building skills
  • Intermediate to advanced knowledge of MS office suite
  • Administration experience with Microsoft Active Directory and Windows desktop management
  • Previous experience with VMware / Virtualization is an asset
  • Experience supporting external managed service clients
  • Previous experience with Networking and or Security appliance is an asset
  • Bilingual in French and English is an asset
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