MOBIA Technology Innovations
is a Systems Integration company with multiple business unit areas : Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services.
Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic business relationships with industry leading technology partners to help our customers achieve positive business outcomes.
MOBIA is currently recruiting a Service Desk Associate to join our team to work from their own home office . With a passion for technology and customer service you will be an integral part of a customer focused team with great attention to detail and respect for a job well done.
This individual will be required to work in a 24 / 7 capacity with a preference to working outside of normal business hours to support customer needs.
Key Responsibilities :
The Service Desk Associate is responsible for :
Troubleshooting end user technical issues and providing basic desktop support; incoming issues may be related to software applications, hardware assets, network elements, and / or telecommunications systems.
Responding to incoming client and internal department inquiries and providing Tier 1 and Tier 2 technical support via phone and email
Providing on-site internal technical support up to Tier 2 as required
Opening, monitoring, and routing IT service tickets
Escalating support requests as needed to other members of the IT team
Working shift work to accommodate a 24 / 7-hour Service Desk
Other duties as required
Skills / Qualifications :
Completion of related Post-Secondary Diploma or Degree; i.e. IT Systems Management, IT Networking, etc.
1 to 3 years of IT experience in Tier 1 support
Strong organizational skills, strong critical thinking skills, and attention to detail
Excellent communication and relationship building skills
Intermediate to advanced knowledge of MS office suite
Administration experience with Microsoft Active Directory and Windows desktop management
Previous experience with VMware / Virtualization is an asset
Experience supporting external managed service clients
Previous experience with Networking and or Security appliance is an asset
Bilingual in French and English is an asset