COMPANY OVERVIEW :
A.S.P. Incorporated is powered by our people. A robust team unlike any other within the security industry. We innovate, embrace change, we challenge and we exceed client expectations.
We continuously implement new strategies and strive for an environment which creates a culture of constant improvement.
A.S.P. Incorporated has been a Security Service Provider for clients in Ontario and Alberta for the past 18 years.
Our integrity as a service provider helps ensure we honour all our commitments to our Clients which have given us the honour to provide service to them.
A.S.P. Incorporated has the experience, dedication, organization, intellectual capital and fiscal strength to offer a complete turnkey service.
We will continue to raise the bar, because at A.S.P., "Security Matters".
POSITION SUMMARY :
Reporting to the Operations Manager, the Training Coordinator is responsible for the design, development, implementation, coordination and facilitation of a comprehensive training and development program in support of an ASP Security Service Delivery team operating in Toronto.
This includes training arrangements with external service providers, coordination of all logistical and administrative tasks needed to ensure internal and external classroom, CBT and OJT training programs run smoothly.
This position is also responsible for the assessment / evaluation of training program effectiveness and the management and maintenance of the Employee Training Records / Database.
It is expected that the Training Coordinator will foster the collaborative and enthusiastic attitude that drives success at ASP.
The Training Coordinator will contribute ideas to the development of training programs that promote safety, security, operational and customer service excellence as well as technical skills development within the team.
This position will be a champion for and foster a continuous learning environment and will be an integral part in working with employees with respect to their training and development goals.
DUTIES AND RESPONSIBILITIES :
Conduct site specific training needs assessment and identify training requirements as well as job-related competencies / skills or knowledge gaps that need to be addressed;
Design and develop initial and recurrent training programs / plans and schedules;
Partner with client and internal subject matter experts to identify training priorities and determine curriculum design, course content and delivery methodology (classroom, CBT, OJT);
Research and arrange for external training suppliers as required includes identification of detailed training requirements / expectations, cost comparisons and delivery timelines;
Develop and prepare training / educational aids / materials such as manuals, guidance information, handbooks, etc.;
Handle logistics for training activities including venues, materials and equipment;
Develop and maintain a Training Calendar and maintain an updated Training curriculum data base and coordinate the scheduling of all training sessions;
Facilitate, conduct and / or coordinate the delivery of initial and recurrent employee training through established delivery methods including classroom training, e-
learning and on-the-job training and coaching;
Provide train-the-trainer sessions for the leadership team and support, coach and guide them in the delivery of employee training sessions;
Develop, implement and track the delivery of Daily / Weekly OJT modules using mobile devices to provide in-field training to front-line staff;
Establish training and development performance metrics and design and apply assessment tools to evaluate training deliverables against objectives / KPI's;
to measure training effectiveness; and to ensure continuous improvement;
Perform quality assurance inspections of training sessions as well as actual operations;
Maintain the training data base which tracks, reports and records all training sessions and individual employee training schedules, records and reports;
Participate in the design / development of i-Spring CBT Learning Management system modules;
POSITION REQUIREMENTS : Education and Experience
Education and Experience
Post-Secondary Certificate, Diploma or Degree in a Training / Educational field or equivalent combination of training, education and work-related experience;
Experienced in team facilitation, instruction or training;
Experienced in training concepts, policies and practices, normally acquired through formal academic training and / or relevant years of experience in a training capacity
Skills, Abilities and Personal Suitability
Knowledge of e-learning management systems; web delivery tools and adult instructional and learning theory and principles;
Strong computer skills including proficiency in MS office applications, Excel and PowerPoint;
Strong communication (oral / written), presentation and facilitation skills;
Strong planning, organizing, time management problem solving and decision-making skills;
Able to compile, assess and analyze information and determine required training solutions and to design and develop training programs using a variety of methods including e-learning
Strong interpersonal, relationship management skills, customer service and conflict resolution skills;
Ability to manage relationships with third party Training providers, including procurement process, service level agreements and vendor management;
Excellent team facilitator / lead and team player with ability to motivate, coach / mentor, engage and train employees at all levels;
Highly organized, innovative, resourceful, results driven, detail oriented with a strong desire to be part of a new start-
up customer-centric team in a fast-paced, agile environment;
Adaptable / flexible with the ability to work under constraints / pressure and quickly respond to changing / fluctuating priorities through-out the day;
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Please note that due to high volume of applicants only short-listed candidates will be contacted.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If contacted for an employment opportunity, please advise Human Resources if you require accommodation.