Hotel Overview : At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city.
The Willow Stream Spa is a 11,000 square foot spa, including 9 treatment rooms and a 2,500 square foot outdoor patio with water features.
Beauty and wellness become one-with all of the pure elements that make this city so spectacular through luxurious treatments that will delight your senses, soothe your body and pamper your soul.
Summary of Responsibilities :
Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following :
Consistently offers professional, engaging and friendly service
Answer telephone inquiries promptly and professionally
Greet and escort Guests & members in a friendly and efficient manner
Knowledgeable about all aspects of treatments and the facility
Provide information and literature about facility in person and via telephone
Payment processing - Operate point of sale system for all services rendered
Clerical duties, treatment bookings / scheduling
Give tours of spa co-ordinate sales packets and handle special assignments
Ensure the facility is in peak condition at all times (operations and cleanliness)
Ensure Guest / Member satisfaction at all times by ensuring that safety and service is always the spa's first priority
Previous experience is an asset
Minimum of 2 years experience in spa industry or hospitality
Diploma or Degree in hospitality or related field an asset
Organized, confident and professional in their appearance
Computer literacy in Office, Word, Excel
Excellent communication skills, both written and spoken
Physical Aspects of Position (include but are not limited to) :
Constant standing and walking throughout shift
Frequent standing and walking throughout shift
Occasional lifting and carrying up to 20 lbs
Frequent bending, kneeling, pushing, pulling
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.