Front Desk Reception Agent - Willow Stream Spa
Fairmont Pacific Rim
Fairmont Pacific Rim, Vancouver, Canada
5d ago

Hotel Overview : At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city.

The Willow Stream Spa is a 11,000 square foot spa, including 9 treatment rooms and a 2,500 square foot outdoor patio with water features.

Beauty and wellness become one-with all of the pure elements that make this city so spectacular through luxurious treatments that will delight your senses, soothe your body and pamper your soul.

Summary of Responsibilities :

Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offers professional, engaging and friendly service
  • Answer telephone inquiries promptly and professionally
  • Greet and escort Guests & members in a friendly and efficient manner
  • Knowledgeable about all aspects of treatments and the facility
  • Provide information and literature about facility in person and via telephone
  • Payment processing - Operate point of sale system for all services rendered
  • Clerical duties, treatment bookings / scheduling
  • Give tours of spa co-ordinate sales packets and handle special assignments
  • Ensure the facility is in peak condition at all times (operations and cleanliness)
  • Ensure Guest / Member satisfaction at all times by ensuring that safety and service is always the spa's first priority
  • Qualifications :

  • Previous experience is an asset
  • Minimum of 2 years experience in spa industry or hospitality
  • Diploma or Degree in hospitality or related field an asset
  • Organized, confident and professional in their appearance
  • Computer literacy in Office, Word, Excel
  • Excellent communication skills, both written and spoken
  • Physical Aspects of Position (include but are not limited to) :

  • Constant standing and walking throughout shift
  • Frequent standing and walking throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Frequent bending, kneeling, pushing, pulling
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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