SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for employees.
Essential Functions :
Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
Creates an provides a safe and positive work environment free of harassment and violence
Models company brand standards and adheres to all policies and SOP’s in a professional manner
Completes opening, daily and closing procedures / checklist in accordance with company policies
Operators cash registers and voids transaction as needed
Follows all company cash handling policies and maintains proper security of cash at all times
Transfers supplies and equipment between storage and work areas
Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
Practices excellent food safety and sanitation practices and complies with all H&S standards
Prepares employee schedules, ensures coverage and delivers brand training for cross training
Coaches, mentors and disciplines employees as required
Implements product rotation based on product code dates, orders product and participates in inventory count on a monthly basis
Places and receives product along with performing monthly inventory
Deliver training in different brands for new employees
Monitors compliance with safety guidelines, builds awareness about safety and reports and ensure any WSIB claims are reported timely on Windley Ely portal
Assists in Brand training
Respond to guest injuries and property damage, complete reports and record timely to HUB / IFM
Minimum Qualifications, Knowledge, Skills, and Work Environment :
Requires a High School diploma or equivalent
Minimum 6 months supervisory / lead experience
Food & Beverage, cash handling and customer service experience
Requires the ability to speak, read and comprehend instructions, policy documents as well as converse comfortable with customers
Demonstrate ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
First Aid and Food Safety Certificate would be an asset
It is a condition of employment with ONroute that you be fully vaccinated against Covid-19 and provide proof of vaccination prior to commencing employment, subject to ONroute providing reasonable accommodation of any reason under the Ontario Human Rights Code as to why you cannot be vaccinated.
ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario.
If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.
Pay Type Hourly