Strategic Integration Leader
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions.
Reaching customers in over 100 countries worldwide, our portfolio includes : fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes.
Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Reporting to the Chief Financial Officer of Mircom Group of companies, the candidate will work across all functions and levels of the organization to bring process improvement and enhance organizational operating efficiency and influence organization across different functions.
The position will also report to the President and CEO of Mircom Group of companies on various independent and strategic planning projects as assigned.
The Strategic Integration Leader will lead continuous improvement initiatives and responsible for functions to create work flow efficiency and accountability.
Key Responsibilities :
Develop strategies and standardize procedures to effect continual improvements within the functions to ensure cost-effective operations, optimize costs and create enhanced Customer experience and satisfaction.
Work across functions and levels within Organization to synergize business goals and customer centricity.
Identify operational issues and Lead their resolution (customer requirements, material shortages, documentation & logistic issues, Accounts Receivable collection) within set operation parameters, engaging senior leaders as needed to escalate or revisit process based on changing business requirements.
Develop innovative and creative solutions to address issues in a dynamic environment.
Identify cost optimization opportunities and lead projects to deliver cost efficiencies.
Engage with the business to ensure continued execution and sustainability of the processes
Understands existing and anticipated ERP functionality that meet business demand
Perform requirements analysis and fit-gap analysis on functional area(s)
Consult with business unit management and personnel to obtain additional information during system development and evaluate alternatives
Process mapping and validation for functional area
Champion best practices governance of the ERP system
Responsible for enhancing the customer experience across the order-to-cash process.
Assist International Sales Division in developing business in selected high growth regions
Develop solution for partners and organizational setup required to deliver high sales growth in selected regions
Skills and Qualifications :
Knowledge of customer service metrics, systems, workflows
Understanding of Microsoft AX Dynamics and how it relates to Manufacturing and Distribution modules is desired but not mandatory
Ability to lead and motivate in a diverse work environment.
Excellent communication skills
Dependability and responsiveness to others
Ability to manage complex situations
Ability to operate independently and influence at varying levels of the organization
Continuous Improvement mindset
Understanding of team building and group dynamics including conflict resolution and problem-solving skills
Experience Requirements :
Bachelor’s degree and other related professional experience
15+ years of experience in Customer Service, Process Improvements, Transitions and Integration, Product portfolio management, manufacturing operations, Warehouse & Distribution Centre & Logistics.
Prior Experience in Fire and Security Industry in a manufacturing facility.
Experience in International sales and customer service environment, operating in multi-location and multicultural environment.
Exposure in sales and distribution setup in high growth / developing markets (Middle East, ASEAN, South ASIA, INDIA) with existing business relationships and market knowledge.
What Mircom Offers :
A great working environment with opportunity for career advancement
Incentive based bonus program
Group Insurance benefits : includes Basic Term Life Insurance, Accidental Death and Dismemberment (AD&D), Health and Dental coverage (60% covered by employer), Long Term Disability (LTD) (100 % premium paid by employee)
Company RRSP program
For all interested applicants, please include a cover letter along with your resume.
25 Interchange Way
Vaughan, Ontario, Canada, L4K 5W3
Email- isidhu mircomgroup.com Phone # 905-660-4655 Ext. 2155
Bachelor's Degree and relevant experience
$75,000- $81,000 CAD
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted .
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.
In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner.
Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.