Desktop Consultant
Long View
Vancouver
11h ago

Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it.

Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers and we’re even prouder of our culture that allows our people to live life to its fullest.

At Long View, we create an environment of collaboration and support, of innovation and enthusiasm. As a member of the Long View team, you’ll see how our company’s core pillars Integrity, Competence, Value, and Fun resonate through the workplace.

And you’ll be recognized and rewarded for your innovation, effort, and enthusiasm. Just a job? Not on your life. Are you passionate about technology and working for a company that values FUN?

We are looking for a diligent and energetic Desktop Consultant for our Vancouver branch to support our Managed IT Services clients and a variety of interesting IT projects.

In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience within Long View.

A Day in the Life :

  • Diagnose and resolve incidents associated with application software and operating systems; determine the source of issues and classify their urgency, impact, and nature
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
  • Install and support PC, laptop, tablet and mobile hardware and software
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
  • Respond to clients’ ticket queue and escalated ticket items as required
  • Communicate status of incidents, action plans for resolving incidents and completed incident reports
  • Document incident resolution and progress in in ticketing system
  • What You Bring :

  • 1+ years’ of IT support experience, including experience supporting a Microsoft environment in a Service Desk or Desktop Support Role
  • Hands-on experience with Windows / Linux / Mac OS environments
  • Experience with Microsoft Office
  • Experience with remote support
  • Experience with Active Directory
  • Ability to identify issues, escalate appropriately and work to resolve
  • Effective written and verbal communication skills
  • Post-Secondary education in a related field
  • What Makes You Extra Awesome :

  • CompTIA A+ Certification
  • Microsoft Certifications
  • Why Work at Long View?

  • Great people and culture
  • Interesting work Be part of exciting projects while accessing all the latest technologies
  • Apply
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