Application Specialist
Lannick Group of Companies
Toronto, Canada
13d ago

ARE YOU AN EXPERIENCED APPLICATION SPECIALIST WHO THRIVES IN A FAST-PACED ENVIRONMENT? Our client is hiring an Application Specialist to join their growing team.

About the Opportunity

  • Resolve reported issues and problems regarding systems and application tickets within the corporate metric's guidelines
  • Keep the user community regularly informed of your progress and provide an estimated timeline for resolution
  • Proactively monitor and evaluate departmental effectiveness of applications and hardware platforms
  • Collaborate with peers and superiors regarding system / application adequacy and performance while ensuring systems offer the highest possible reliability and performance
  • Works with technical teams to solve business problems with available technology including hardware, software, databases, and peripherals
  • Experience with or strong understanding of Oracle, T-SQL, PL-SQL) and Crystal Reports
  • Ensure that the user community and divisions understand the progress of their requests while working closely with them on new initiatives
  • Monitors and reviews the progress of version upgrades, participates in and oversees quality assurance activities, and develops / manages product documentation
  • Conduct or coordinates usability testing while maintaining a knowledge base
  • Coordinate with systems managers and vendors to resolve complex malfunctions
  • Prepares comprehensive and accurate documentation regarding system configuration, specifications, and technical processes
  • Abide by and enhance the corporate disaster recovery strategy and detailed recovery plans; review recovery procedures regularly and tests recovery procedures on an annual basis
  • Experience with administrator-level tasks including installs, upgrades, maintenance, and tuning activities for servers, databases, and applications
  • Provides support to the (PMO) for technology projects, or initiatives impacting the operations of supported applications
  • Researches emerging technologies in an effort to improve the overall management and maintenance of the applications environment
  • Provides a variety of guidance, coaching, and training to less-experienced staff
  • Develops and delivers effective presentations to departmental managers, colleagues, users / customers, or other stakeholder groups
  • Be comfortable working in a 24x7 flex hour, on call support rotation
  • About You

  • Degree in Information Management, Business Technology related field, or an equivalent combination of work experience and education
  • Minimum of 5 years of progressive experience in a healthcare role supporting mission critical systems
  • Solid understanding of EMR technologies, HL7 as well as knowledge or experience with JCAPS
  • Experience working in enterprise-level environments
  • Knowledge of, or experience with, of databases technologies (e.g. Oracle), methods to communicate to the database (e.g.
  • T-SQL, PL-SQL), as well as, business intelligence tools (e.g. Crystal Reports)

  • High degree of professionalism and ability to work efficiently in a fast-paced environment
  • Excellent written and verbal communication skills
  • Excellent at building positive rapport with team members, as well as, customers / users or other stakeholders
  • Ability to apply logical thinking to information gathering, analyzing data for root cause determination
  • Collaboratively come up with resolutions with identified risks, and the ability to formulate plans, communicate, and execute agreed-upon plan
  • Able to multitask and manage concurrent operational responsibilities and project assignments
  • Excellent time management and strong project and task oriented organizational skills
  • Demonstrated high-level of initiative and ability to operate with high levels of autonomy
  • Ability to work under strict timelines with the ability to change direction without notice
  • Ability to work collaboratively within a team environment is a must have and will be assessed during an interview
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