Do you want to work in a dynamic, fast-paced, innovative organization? Are you excited about working with a dedicated community who makes a real difference in the lives of Canadians by recruiting blood, stem cell, cord blood and organ, eye and tissue donors?
Do you want to help save lives every day? Then this job is for you.
Canadian Blood Services is a collaborative community of donors, volunteers, health care professionals, employees and corporate partners committed to saving and improving the lives of Canadians.
We are currently seeking a Donor Care Associate to join our team.
In this role you will assist in the collection of whole blood and apheresis blood components as well as other related functions in the Clinic Services Department.
You will provide safe and effective standards of service to all customers including donors, staff and volunteers during each phase of the collection process.
Completes donor registration
Performs confidential donor screening to determine eligibility and consent
Refers / Consults the Staff Nurse when donor eligibility is in question
Performs venipuncture according to established standards; assembles and prepares supplies, equipment and associated records
Monitors donor for safety and comfort, provides post donation care and instruction
Prepares unit, specimens and documents for the laboratory
Identifies and documents non-conformances
Promotes a positive donor experience through exceptional customer service and respect for donor privacy
Cleans, maintains and calibrates equipment
Projects a positive and professional image, maintains good relations with staff, donors, volunteers and the public
Assists in the orientation of new employees as assigned
Performs other related duties as assigned
Education, Training and Experience :
Completion of High School education or equivalent
One year related experience
Previous work experience with the public, particularly in a health care environment is an asset
Computer skills including word processing
Successful completion of a formal training program in phlebotomy is an asset
Demonstrated Skill & Abilities :
Demonstrated ability to speak and write English clearly
Ability to communicate effectively with staff, volunteers, donors and the public
Well-developed interpersonal and customer service skills are required
Able to work in a multi-disciplinary team environment
Ability to learn technical tasks related to blood collection
Ability to take direction and carry out duties as assigned
Ability to meet the physical demands of the job