Interested in being a part of the MSC family?
Who is MSC? Behind every one of our containers, our 550 container vessels, sailing on over 200 trade routes, you’ll also find a whole lot of company with people that love what they do and the company they work for.
Working at MSC, you are part of a continuously evolving organization. Employees don’t only facilitate ocean transport, they aspire and achieve professional growth.
Are you passionate or interested in learning about maritime shipping & logistics?
Are you entrepreneurial at heart and want to be a part of a family owned company?
Are you a people person who cares for others?
Are you a dedicated and committed individual who believes in continuously evolving?
If so, read below to see if this position is right for you!
The Finance Department’s primary collective function is managing cash flow in and out of MSC Canada. Ultimately reporting all numbers back to Geneva, the Finance Department collects and accurately inputs outstanding customer invoices while processing and paying our vendors in an efficient and cost effective manner.
The Accounts Receivable Representative is responsible for collecting on and providing services for all customer invoices related to freight-related services (AR) and non-freight related services (ASI) including demurrage, customs inspections, etc.
General Tasks :
Provide exceptional customer service while ensuring adherence to MSC collection procedures
Generate customer statements and reports on request (detailing paid and unpaid invoices and / or other financial activity)
Collect on customer accounts by sending reminders and communicating with customers via phone / email
Monitor customer account details for non-payments, delayed payments and other irregularities (escalate more extreme cases to management for action ie.
Warnings, Credit suspension, etc.)
Settle outstanding account issues for customer payment and account clearing
Negotiate settlements of Demurrage invoices and pending accounts
Work with outside collection agency where deemed necessary in order to finalize delinquent ASI invoices
Specific tasks :
Collect on freight related invoices and non-freighted invoices (ex. Demurrage, customs inspections, etc.)
Collection of outstanding accounts
Establish relationship with customers’ respective AP team
Qualifications and competencies
All MSC Canada employees are expected to exhibit the MSC Values , striving to drive customer centric results in all interactions with colleagues and customers alike.
Customer Service Focus : Strives to provide a memorable customer service experience to every internal and external customer every time;
uses a genuine friendly approach, enthusiastic and energetic, consistent in courtesy and respect in every situation
Ability to multi-task : Is able to proceed and accomplish somewhat repetitive tasks while monitoring phones and emails in a timely manner
Attention to detail while working quickly and under pressure : ability to maintain both the quality and the productivity standards while ensuring follow through on assigned tasks.
Ability to work under strict deadlines
Advanced English, Spoken & written
French an asset
CEGEP or College diploma, Accounting Specialization preferred
2-3 years of experience in collections or customer service
Intermediate Proficiency in Microsoft Office
SAP an asset
What We have to offer
Great people who work hard and look out for each other because we’re a team it’s that simple!
Just to name a few of our perks :
100% health and dental benefits coverage
RRSP coverage with MSC Canada matching a portion of employee contribution
Tailored training program opportunities for employee development
Employee mentorship, leadership and assistance opportunities
An employee referral incentive program
Health & Wellness Program
MSC Canada is an equal opportunity employer and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process.
We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.