Job Description
Scheduler Work Site : Home Support North Shore, Central Community Health Centre - North Vancouver, BCCasual Start Date : As soon as possible Hours :
Various
Reference# : 151650-lpi
Come work as a Scheduler with Vancouver Coastal Health (VCH)!
Vancouver Coastal Health is looking for a Scheduler to join the Home Support team in North Vancouver, BC. Apply today to join our team!
As a Scheduler with VCH you will :
Be responsible for performing a variety of scheduling and administrative support functions.
Plan and adjust Community Care Assistant (CCA) schedules in advance and allocate work assignments to CCA in accordance with client referrals, care plans and applicable collective agreements.
Respond to inquiries related to the scheduling of Home Support Services.
Utilize on-line systems and / or completes appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations.
Maintain timekeeping records for staff.
Support clients and employees in a dynamic and high-paced call center.
QUALIFICATIONS :
Education & Experience
Grade 12, plus two years’ recent related experience coordinating, preparing and adjusting home support schedules or an equivalent combination of education, training and experience.
Experience in Customer Service and / or a high paced call Centre is an asset.
Knowledge & Abilities
Ability to keyboard 6500 keystrokes per hour.
Working knowledge of applicable collective agreements.
Demonstrated ability to work under pressures, to multi-task, and to work independently with minimal direction.
Ability to schedule Community Care Assistance for client visits.
Ability to take initiative, anticipate potential problems / conflicts and take appropriate action.
Ability to establish / maintain satisfactory work relationships with staff.
Ability to maintain confidentiality.
Ability to communicate effectively both verbally and in writing.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
Demonstrated skill in respectful, diplomatic and tactful communication
Demonstrated ability to remain calm when communicating in difficult situations.
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents.
At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families.
We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
Grow your career with employer-paid training and leadership development opportunities
Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
Award-winning recognition programs to honour staff, medical staff and volunteers
Access to exclusive discount offers and deals for VCH staff 
