Customer Service Representative
Avantor
Mississauga, CAN
9h ago

Job Summary

VWR Customer Service Job Fair - Date : Thursday October 17, 2019

We set science in motion to create a better world.

From discovery to delivery, we are a trusted global partner to customers and suppliers in the life sciences, advanced technologies & applied materials industries.

  • Location : 2360 Argentia Road, Mississauga ON
  • Time : 7 : 30am-1pm
  • On the spot interviews Please bring updated copy of resume
  • Bilingual is an asset but not required
  • Daytime hours! Monday-Friday
  • Competitive Compensation including excellent Benefits - Medical, Dental, Vision, RRSP
  • with company match, Employee Assistance Program, Tuition Reimbursement, Wellness

    Job Summary

    Our Customer Service Representatives are the key liaison between our customers, our suppliers and our sales team. They take accountability to deliver an outstanding customer experience by entering and managing orders, working with suppliers and carriers to expedite urgent deliveries and facilitating discussions between our sales specialists and technical service teams.

    If you’re looking for a dynamic customer service environment, we’d like to talk to you.

    MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

  • Processes Customer Orders via fax, email, telephone, including special requests or special orders.
  • Handles customer questions and issues, researches and resolves customer problems.
  • Expediting backorders
  • Tracing carrier shipments
  • Providing proof of delivery
  • Broken product
  • Missing product
  • Short / over shipments
  • Incorrect deliveries
  • Other Carrier issues
  • Product questions (specifications)
  • Cross referencing / alternative / equivalents
  • Product quality or packaging complaints
  • Process customer returns and credits
  • Other assigned duties
  • Daily review of EDI rejections
  • Daily review of credit memos
  • Capital equipment order entry
  • Manages customer standing orders
  • Manages an assigned dedicated account with special requirements
  • Formats backorder or other reports
  • web administration
  • Completes customer pricing quotes via telephone, fax, email.
  • Interacts with Sales Team to ensure regular communication on customer issues and sales leads.
  • Performs other duties as assigned.
  • QUALIFICATIONS (Education / Training, Experience and Certifications)

  • Completion of a College or University diploma or certificate in a related field such as business, administration, science, customer care;
  • or 2 year previous experience in a call center environment or related customer service role.

    KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

  • Customer Focused -good interpersonal skills, enjoys interacting with people
  • Communication skills Verbal and written proficiency to concisely delivery a clear and accurate message
  • Active Listening skills Listen to customer requirements to understand root cause and mirror customer style
  • Telephone Skills maintain helpful tone and attitude throughout contact, portrays a professional image.
  • Problem Solving Skills / Questioning Skills - Asks effective questions to find key indicators to resolve problem
  • Decision making skills-follows procedures and code of ethics, makes decisions based on collection of facts, makes decisions and executes, open to new ideas, sensitive to costs
  • Team Player Is result oriented and uses and shares resources within team, vigilant of metrics and supports peers
  • Organization and Time Management skills-can handle high volume of interactions from a variety of mediums, prioritizes and meets deadlines, can multitask and able to work under pressure.
  • Excellent follow up skills to ensure task completion.

  • Ability to handle difficult customers - Stays calm while handling challenging customer, Shows Empathy, Guides customer to stay on task.
  • Computer and keyboard skills Comfort in a windows environment
  • ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

    Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

    Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

    A frequent volume of work and deadlines impose strain on routine basis.

    Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

    DISCLAIMER :

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

    They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

    Avantor is proud to be an equal opportunity employer.

    EEO Statement

    We are an Equal Employment / Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state / province, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at TalentManagement vwr.

    com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.

    Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

    For more information about our commitment to equal employment opportunity, please Privacy Policy(Links to (1) EEO is the Law poster and any supplements, (2) pay transparency nondiscrimination statement, and (3) if desired, Company EEO / AA Statement

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