Branch Manager Trainee
Montreal, Quebec, Canada
2d ago

Job Description

Are you a passionate leader who sets a vision that inspires others? Can you mentor a team to improve, enhance and promote positive customer experiences and build financial confidence in our bank?

If so, then get yourself into this role. As a Branch Manager I, you will be contributing to our overall success through your exceptional leadership, customer experience and people management skills.

In this role, you would be expected to :

  • Develop, lead, and coach the team on customer advice conversations and strategies to improve the overall customer experience and increase employee and customer confidence
  • Enhance branch processes within the budget to achieve operational excellence
  • Administer the overall strategy for the branch by handling branch duties related to mutual funds, real estate secured credit and other compliance-related issues
  • Work closely with Wealth and Business Banking to stay abreast of end-to-end processes, emerging issues and industry regulations
  • Generate banking solutions demand by building effective customer relationships and referral sources while maintaining confidentiality and accuracy
  • Serve as the highest point of escalation for the branch to resolve raised issues
  • Cultivate an interconnected team to grow the business and maximize its efficiency, effectiveness and scale by finding improvement opportunities
  • Build and lead a high performing team by using their talent optimally and ensuring their performance management activities are undertaken and completed as per human resources policies
  • Provide both leadership and mentorship to the team and ensure ideal employee scheduling to meet customer demands in tight deadlines
  • Help build informative, fair, and positive work environment by sharing skills and knowledge, promoting open dialogue and motivating team to achieve common goals and objectives
  • Job Requirements

  • Undergraduate degree with over 4 years of relevant experience
  • Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
  • In-depth knowledge of advanced investing and credit processes and risks to identify, track and resolve gaps effectively
  • Proficiency in software tools including MS Office, and internet applications
  • Strong communication skills to liaise with customers, employee and cross functional teams
  • A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
  • A compassionate leader with demonstrated experience working in a fast-paced work environment through strong communication, organizational, planning and time management skills
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