Senior Manager, Process Automation Development
Royal Bank of Canada
Toronto, Ontario, Canada
42d ago

What is the opportunity?

This role is responsible for managing and leading a team of highly skilled developers to implement Robotic Automation software in support of our NGO roadmap of automating processes to transform how we serve clients and innovate to become a more agile and efficient bank.

The role will be responsible for solution design, development, testing and implementation of Robotic Process Automation (RPA) technology to ensure RBC maintains its leadership position at the forefront of technology innovation.

The incumbent will learn and experiment new automation technologies and build working solutions to address business needs.

The role will also support business units and IT teams in transforming business challenges into creative and leading-edge technology solutions while meeting safety and soundness guidelines and ensuring compliance to security standards.

What will you do?

  • Work closely with business partner SMEs and Process experts to develop and deliver opportunities for automation of processes and support end to end development (including process design and technical development of the end to end solution).
  • Execute re-engineering and automation projects of varied complexity / scope, work with Sr. Manager Process Automation & Innovation to define approach and focus of structured work, plan, organize, and execute identified project segments, identify and manage risk, ensure work is of highest quality and achieve outstanding partner satisfaction results.
  • Validate technical configuration : Ensure operation of designed process as intended and migration from development to test and test to production environments through close collaboration with Technology & Operations partners.
  • Support Controller / Operations Manager on management of run-time resources to successfully integrate target and existing automation and workflow processes.

  • Design RPA solutions in accordance with standard RPA design principles and conventions while meeting RBC technology standards along with configuring new RPA processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
  • Report status, issues and risks to tech leads on a regular basis.
  • Develop and maintain strong working relationships with stakeholders ensuring collaboration, professionalism and cooperation against scope, timelines and budget.
  • Report status, issues and risks to tech leads on a regular basis.
  • Lead a team of technical resources leveraging collaboration techniques, Kanban agile management, and industry expertise to encourage innovation, design and strategic thinking.
  • What do you need to succeed?

  • Must-have Experience working with software to develop end-end solutions and technologically self-sufficient Experienced in developing and delivering initiatives starting from scratch’ Undergraduate / Post Graduate Degree or equivalent experience 5+ years of IT experience and having good understanding of programming concepts;
  • should be from a programming background on any coding language (preferably .Net and C#) Strong understanding of targeting Automation environments (Windows, Web, Citrix, Mainframe, etc.

    Proven leadership in driving end to end execution of initiatives to enhance the client and employee experience and obtain business efficiencies

  • Nice-to-have Good understanding of various automation components and features available in Robotics Products Trained on RPA tools (Blue Prism / PEGA Robotics) Working with key technology solutions such as PEGA Robotics, Blue Prism, Pega, or similar solutions
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work / life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Opportunities to build close relationships with clients
  • Access to a variety of job opportunities across business and geographies
  • About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.

    S. and 37 other countries. For more information, please visit

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    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-

    protected factors. Disability-related accommodations during the application process are available upon request.

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