Administrative Associate
County of Santa Cruz
Langley, Canada
6d ago

The Administrative Associate will be responsible for day to day administration functions which include : acting as a liaison in our relationship with various vendors, financial administration consisting of invoice reconciliation, invoice preparation and basic accounts receivable and payable functions.

It also includes day to day customer service responsibilities of the National Administration department, parts sourcing for units in for repair and servicing and monitoring of vendor timelines while ensuring task guidelines and other KPIs are maintained.

The incumbent will develop and maintain vendor relationships and will track revenue from multiple sources.

Responsibilities

  • Create requisition orders for consumer electronic repair parts from various vendors. Maintain ETA’s on orders and verify information is accurate
  • Follow up with open orders and expedite or obtain credit for backorders
  • Be the first point of contact for vendors via e-mail and phone; work closely to ensure agreement guidelines are upheld
  • Handle and resolve escalated customer complaints and obtain and evaluate all relevant information to handle inquiries and complains in a timely manner
  • Keep records of customer / store inquiries
  • Respond promptly, accurately and professionally to customer inquiries via phone and store inquiries via e-mail
  • Handle difficult customer calls including estimate disputes, warranty claims and extended ETAs on unit repairs
  • Prioritize vendors and orders while sourcing out the required parts through various on-line websites
  • Create ad hoc reports as required
  • Assist with preparation of department reports
  • Prepare purchase orders and financial entries
  • Conduct invoice activities and pay vendors
  • Acting as a liaison in our business relationship with various vendors in order to obtain credits for units eligible for return
  • Requirements

    All requirements are based on 1-2 plus years of experience and include, but are not limited to the following :

  • Ability to multitask, work in a fast paced environment and work well under pressure
  • Working knowledge of MS Office
  • Intermediate to advanced Excel knowledge would be an asset
  • Must be detail oriented and have excellent communication skills
  • Strong analytical and organization skills
  • Education

  • Diploma in office administration is preferred, although a combination of related training and experience will also be considered.
  • Company Background

    Best Buy Canada is one of the largest omni-channel retailers of consumer electronics, computers and entertainment products, related accessories, and services in Canada.

    Our 435,000-square-foot Langley Distribution Service Centre services 49 Best Buy stores and ships to over 85 locations in B.

    C, Alberta, and Saskatchewan. Divided into two sides logistics and services we move inventory between our vendors and stores, and repair products we carry in store.

    With about 9,000 to 10,000 unique SKUs on hand, 25,000 storage locations, 80 bay doors, and 70 pieces of machinery, our Langley DSC is well-

    equipped to process all inventory for Western Canada.

    Located in Langley, B.C., our Distribution Service Centre boasts an unbeatable atmosphere with an on-site cafeteria stocked with video game consoles, a foosball table, chess set, and retro video game machine.

    Nearby, there are popular restaurants, a movie theatre, daycare, and sports centre, putting you in a hub of activity.

    Best Buy Canada Ltd. operates as a wholly owned subsidiary of Best Buy Co., Inc. (NYSE : BBY). Best Buy Enterprise is a multinational retailer of technology, entertainment products and services with a commitment to growth and innovation.

  • We are a truly global company with approximately 140,000 employees across the United States, Canada, and Mexico. The Best Buy family of brands and partnerships collectively generates billions of dollars in annual revenue and includes brands such as Best Buy;
  • Best Buy Mobile; Geek Squad, Magnolia Audio Video; and Pacific Sales.

    Candidates

    Due to the large number of resumes received, only those applicants selected for an interview will be contacted, or will receive a response.

    We thank all applicants for their interest in Best Buy Canada Ltd.

    Agencies

    Please do not forward resumes to our applicant tracking system, or to Best Buy Canada Ltd. employees. Best Buy Canada Ltd.

    is not responsible for any fees related to unsolicited resumes.

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