Dispatcher
FirstGroup plc
Owen Sound
14d ago

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-

time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer :

Tremendous Career Advancement Opportunities due to a strong presence across North America

Positive and rewarding work environment

Responsibilities :

Oversees all routes and scheduling of buses

Counsels and coaches drivers and monitors

Handles heavy phone and radio traffic

Takes all scheduling and driver complaints, report to Operations Supervisor / Contract Manager

Serves as primary communication liaison with major contracted customer

May handle charter reservations, billing, or driver payroll

Provides solutions to drop-off and pick-up problems

Handle back-up driver duties or perform miscellaneous clerical duties as needed

Completes assignment of special projects

Assists with supervision of day-to-day operations

Experience and Skills : 3-5 years’ experience

3-5 years’ experience

Class B License Preferred

  • Applicant must be willing and able to obtain Class B License
  • High school diploma or equivalent

    Basic knowledge of radio dispatch equipment

    Excellent communication and customer service skills

    Ability to deliver under time constraints and deadlines

    Previous terminal operations, dispatch, or driver experience

    Computer literate

    Hours will be Tuesday - Friday from 9 : 30AM - 6 : 30PM and Saturday from 8 : 45AM - 4 : 45PM

    First Student is an equal opportunity employer that welcomes a diverse workforce. We encourage applications from women, persons with a disability, Aboriginal peoples and members of a visible minority

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