Revenue Assurance Analyst (Temporary)
Enercare
Markham, ON, Canada
5h ago

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan.

If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role : Revenue Assurance Analyst

Status : Full Time, Temporary Contract (until December 31st 2020)

Reports to : Manager, Credit and Debt Management

Location : Birchmount (Markham)

Responsibilities :

  • Investigate and identify roots causes to data exchange issues and develop best possible mitigation strategies
  • Responsible for analysis of billing and operational errors in in various systems in an accurate and timely fashion
  • Generate operations exception and reconciliation reporting as required
  • Ensure reduction of error rates and maintain errors at appropriate levels as defined by manager
  • Communicate with team members and other business partners, including the Call Centre via inbound and outbound phone calls, letter, fax, or email, to assist explaining account details and resolving issues
  • Working alongside data analyst to create customer contact campaigns
  • Work with 3rd party bill providers to resolve exceptions caused by transaction issues
  • Identify trends of issues causing errors and recommend changes to management in order to drive process improvement
  • End to end customer account journey analysis
  • Create process documentation in accordance with best practices
  • Undertake special projects, duties and assignments as required by management
  • Qualifications :

  • Must have recent experience in dealing with account issues related to contract or asset enrollments / installations, cancellations, or renewals including the identification and resolution of customer issues as well as the management of billing exceptions
  • Must have general understanding of Electronic Data Interchange (EDI) or generic data exchange processes
  • Must have skills in MS Excel, Word, and Access
  • Experience in developing and generating reporting in MS Excel or Access
  • Must be a self-starter with the ability to work independently under minimal supervision
  • Must be resourceful and can quickly learn our various business processes related to all our products and services
  • Must have ability to independently seek out any required information
  • Ability to maintain focus and work in a fast-paced, pressure filled team environment
  • Ability to take lead of a process, including effectively delegating tasks to team
  • Must have leadership qualities and ability to work well with team
  • Must have strong organizational and time management skills
  • Post-Secondary education required
  • Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

    Other details

  • Pay Type Salary
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