The Garden Centre Clerk Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards.
KEY RESULT AREAS (RESPONSIBILITIES) :
Provides customer service and maintains positive customer relations through the proper handling of customer questions, comments, requests, and complaints.
Effectively works in a diverse team environment in a proficient and friendly manner.
Ensures display presentation and stock levels are maintained as well as watering products within the Garden Centre.
Handles merchandise ensuring quality, minimizing damages and markdowns. Provides substitutions and ensures price integrity including price changes.
Provide customers with pricing information of Garden Centre products and associated products.
Performs general cleanup duties such as cleaning spills, counter and display fixtures to ensure neat and organized department.
Responsible for keeping the sales floor area clean from cardboard and debris.
Performs duties following established Occupational Health & Safety, and Environmental regulations and policies to ensure the health and safety of all staff and customers.
Ensures the proper care, use and maintenance of equipment and tools. Reports repair requirements to the Produce Supervisor, Produce or Duty Manager.
Responsible for all aspects of ordering merchandise and supplies. Inform customers about floral arrangement timelines.
Responsible for all aspects of receiving including reviewing / verifying invoices, returns, transfers, claims and proper storage of products.
Assists in organizing and conducting inventory.
Responsible for all aspects of the Cashier functions including but not limited to opening and closing duties.
Maintains a working knowledge of PLU Codes
Advise supervisor of any merchandise and supplies that require ordering
Able to be self-motivated and perform all functions of the role with minimum supervision
MINIMUM QUALIFICATIONS :
Grade 9 or an acceptable combination of education and experience.
EXPERIENCE / KNOWLEDGE :
Related retail experience, including the provision of customer service.
Receiving, merchandising unit and counter set-up and plant product knowledge / experience.
Knowledge on plant, shrub and tree handling and care requirements
Knowledge of ordering product, merchandise, and supplies, including related procedures.
COURSES REQUIRED FOR POSITION :
Employee’s must successfully complete and maintain the following courses :
Cashier-training program (within probation)
Training from Blue Grass Nursery.
ENVIRONMENTAL CONDITIONS :
Requirement to stand or walk for long periods.
Frequent bending, squatting, reaching, twisting and heavy lifting.
Carrying, pushing, and pulling of heavy loads up to 50lbs.
Requires above and below shoulder reaching.
Effectively dealing with continuous demands of customers.
Use of sharp instruments required.
Finger dexterity is required for tasks such as counting money and using and adding machine, keyboard (touch screen) and scanner
Frequent time demands and deadlines.
Dealing with continuous demands of customers.
May be exposed to variable temperature conditions (cold, heat)
Work in wet or damp conditions
Work with various species of plants, trees, shrubs, lawn grass, etc.
May be required to work alone.