Operations Manager - ONroute
ON-401, Ingleside, ON, Canada
5d ago

Summary :

The Operations Manager is responsible for assisting the General Manager in operating assigned brands.This position is responsible for day-to-day supervision of staff members, assigning work to both management and non-management associates, monitoring store level operation performance, coaching and developing employees, and performing all other responsibilities as directed by their manager.

This is position reports to the General Manager.

Essential Functions :

  • Supervises the day-to-day activities of Plaza Staff within a defined individual or group of restaurants, or stores
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
  • Maintains a working knowledge of all applicable brand standards, all procedures and protocols to maximize brand
  • Maintains an in-depth understanding of Provincial and local sanitary, and health and safety standards, and all procedures and protocols to comply with the law
  • Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant Managers on order procedures
  • Conducts and coordinates on-the-job training and ensures all employees receive basic skills training to perform their jobs
  • Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels
  • Interviews job candidates, provides recommendations for hiring, terminations, advancement, promotion or any other status change of associates within the store
  • Supports the General Manager in developing and implementing creative strategies to increase revenue
  • Monitors progress towards unit goals
  • Consistently provides direct reports and / or indirect reports with support, coaching and encouragement necessary to achieve business goals
  • Utilizes associates strengths and provides ongoing feedback that reflects onprogress against individual development goals and business goals
  • Develops and implements plans that will motivate and recognize direct reports and / or indirect reports for their performance.
  • Minimum Qualifications, Knowledge, Skills, and Work Environment :

  • Requires 3-5 or more years of experience as a supervisor or manager in high volume Food and Beverage or Merchandise operations or other related management experience
  • Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
  • Demonstrates knowledge of ONroute policies and product, service, quality, equipment and operations standards
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals
  • ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario.

    If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.

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