We are growing and looking for Specialist (L2) Unix (Solaris) Administrators! Here is a basic overview of the role and responsibilities that we are seeking in the idea candidates!
Shift will be 2nd or 3rd.
The role also requires the ability to obtain appropriate government level security clearance and / or verification of valid and appropriate security clearance.
Support : Provides ongoing administration and support of a large UNIX (Solaris and Red Hat Linux) systems. Works with remote support team, vendors, end users, Customer Service Representatives and other technical staff to resolve Unix / Linux / Storage hardware / software issues.
Able to support larger Unix environments for 50+ Servers. Must be available on-call and for after-hours maintenance changes from time to time and act as a point of escalation for technical problems encountered at this site.
Unix ( Solaris and Red Hat) Support
Conduct activities in such areas as server builds, operating system upgrades, capacity planning, performance tuning, resource optimization, and monitoring
Perform administrative tasks related to Unix server installations and decommissioning
Manage high availability clustering environment
Performance monitoring (OS, CPU, Memory, Network and Disk)
Detect, diagnose, report, and resolve Unix / Linux Server related hardware and OS problems.
Ensure all Unix / Linux operating systems are patched to the latest appropriate releases.
Ensure backups and data restore tasks are being completed.
Disk management and configuration using OS specific Logical Volume Management tools
Ensure server security compliance conforming to customer security requirements.
Coordinate and / or perform tasks in change management windows
Attend weekly meetings as required
Respond to incident tickets towards maintaining service levels as per the established Service Level Agreements.
Work closely with various support groups including Database, Backup, Storage, Application, Security in order to provide fast problem resolution and to improve client experience.
Very good knowledge of Unix file-systems, Veritas Volume management, patch management, trouble-shooting, storage management, performance management.
Very good knowledge of system tools such as Veritas Volume Manager, ESM etc.
Participate in the Customer Out-of-hours (OOH) support process to deal with Customer defined high priority incidents occurring outside of normal business hours.
Update and maintain the allocated Incident / Problem / Change control tickets in line with the Customer processes and procedures.
Maintain an awareness of dependencies off all infrastructure.
Create, maintain, and update infrastructure documentation.
Ensure all Work Carried out is in accordance with the Customer and SUPPLIER H&S, Security, Privacy, and code of conduct regulations (in the case of Customer regulations, provided in writing to Supplier and as amended from time to time)
Demonstrating an understanding with respect to :
Solaris10 and 11 Global Zones and Containers
Oracle databases exposure
High Availability and Clustering Experience
Veritas Volume Manager
Scripting knowledge (Shell / PERL)
Nice to have the knowledge of
Enterprise Storage Systems
Symantec NetBackup, TSM, Legato
Middleware technologies (HIS / Apache / WebSphere / MQ)
Oracle Super Cluster
Able to :
Must have an technical knowledge of heterogeneous computing environments
Must have a solid understanding of mission critical applications and be able to assess the risk and impact associated with change
Demonstrate thorough planning and execution in all areas of responsibility
Work with vendors or suppliers to resolve issues
Utilize analytical tools to pro-actively identify / resolve problems
Monitor systems and components for adherence with company standards
Design and documentation skills related to a UNIX environment
Write technical documents
Able to effectively communicate orally and in writing technical information to technical and non-technical audiences at all levels in the organization
Able to develop procedures documentation
Able to conduct effective training sessions for the purpose of skills transfer to peers
Ability to apply knowledge in complex, difficult or stressful situations. Strong operational knowledge and ability to use it to solve difficult problems.
Able to operate effectively in a team environment, coordinate efforts with other team members
Willing to share work load in a supportive manner
Problem Solving :
Able to anticipate, identify and resolve problems
Able to understand client's business requirements, generate solutions and present recommendations
Able to operate independently
Able to operate under tight deadlines
Able to maintain professional demeanor under stress
Business Knowledge :
Able to operate within customer standard operating procedures
Able to use broad cross-functional knowledge of client / server systems, facility management, telecommunications, systems software and computer operations to identify effective solutions to client business problems
Customer Service :
Able to act as a customer's employee and at the same time represent CompuCom Systems Inc. and its interests
Able to develop and apply quality control tools / processes
Education / Certifications / Experience
Bachelor's degree or equivalent experience
Open to work all shifts (1st, 2nd, 3rd)
Able to work "on-call" and perform occasional after hours changes during maintenance windows