At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.
We can provide accommodations at any stage in the recruitment process. Just ask!
At Desjardins we don’t offer you a job, we offer you job satisfaction. There’s a difference.
Available opportunities :
Property and Casualty Insurance Advisor
As a property and casualty insurance advisor, you promote and sell property and casualty coverage to individual clients. You analyze member / client needs and use your persuasive skills to help them choose the right coverage.
You ensure member / client satisfaction and service quality in accordance with the organization’s standards and procedures.
Main responsibilities :
Serve members and clients, assess their needs, promote insurance products and help members and clients choose coverage
Prepare quotes and issue insurance contracts
Follow up on files, analyze renewals requiring special underwriting, and correct contracts as needed
Respond to information requests and amend contracts to ensure client satisfaction and retention
Claims Advisor Auto Physical Damage
As an auto physical damage claims advisor, you help serve and maintain business relationships with members and clients for all claims.
You handle low-complexity property insurance claims and all types of auto insurance claims. You investigate and approve claims in accordance with the organization’s standards and policies.
Main responsibilities :
Conduct investigations to assess damage, estimate costs and market value, review reports and other documents, and determine settlement amounts
Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms to ensure client satisfaction
Work with all parties involved in claims
Negotiate agreements with providers.
Outbound Customer Service Agent
As a bilingual (English & French) Outbound Customer Service Agent, you help manage and maintain business relationships with members and clients by supporting sales and business development through various distribution channels.
Main responsibilities :
Assist members and clients, be attentive to their needs and recommend solutions that meet their expectations
Help members and clients choose and effectively use tools and alternate channels offering greater freedom and automation
Take charge of outbound telephone calls and specific information requests, carry out any necessary research and recommend appropriate solutions
Seize business opportunities, contribute to sales growth and development by participating in various solicitation activities and carrying out the necessary follow-ups
What we offer :
A comprehensive training program that includes continuous coaching and mentoring
Leadership that supports your career aspirations and development
Recognition and reimbursement for continuous learning is related fields
Work-life balance and flexible work schedule that includes a hybrid work arrangement #LI-Hybrid
An inclusive, diverse and respectful work environment
By joining our team, you will get :
Competitive compensation + annual bonus tied to organizational and personal performance
Extensive Flexible health / dental benefit package
Group pension plan and group RRSP plan
$400 annual wellness reimbursement to encourage healthy lifestyles
Employee discounts for auto and property insurance
Where we recruit : Aurora
Qualifications
University degree / college diploma preferred
Minimum 2 years of strong customer service experience
Nimble learner, tech savvy and strong communication skills
You Don’t Work at Desjardins. You Grow with Desjardins. There’s a difference.
Discover what sets Desjardins apart from other employers. See why our growth strategy puts people first and how helping our employees to shine, in every area of life, is the key to our success.
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
