Kurt Vonnegut said that tech writing is the only creative writing role where personality should not come through. But this isn’t tech writing, it’s a job posting.
We’re looking for a Senior Documentation Team Lead to help grow our team and shape the future of how people will interact with help content.
We work on the Help Center for Shopify merchants and partners (). Hi, we are the documentation team.We are obsessed with creating high-
quality content that our audience can trust. With empathy for our merchants as a guide, we work closely with Product, Engineering, and UX teams to make complex concepts approachable, and to enable anyone to use our product with ease.
We seek to continuously improve our self-help offering for our merchants by listening to their feedback, and by embracing new technologies, including chatbots, video, and visual content, that make our merchants' lives easier.
We aim to provide an effortless experience for our merchants and partners, so they can get the help they need, when they need it, and in the form they find most accessible.
Also, we love cats pets.Our team is in the Knowledge Management (KM) organization, which means you’ll collaborate across the KM leadership team to identify ways to improve the merchant experience through our KM initiatives.
The KM team works to improve the overall service experience for our merchants, partners, and internal clients, by inspiring confidence, earning trust, connecting people, and delivering the knowledge they need, when they need it.
We think that when you know better, you do better, so we aim to provide content that people want to use and can rely on.
We believe in testing, iteration, and giving people room to experiment and grow. We encourage learning from past experience, and model this by leading with transparency, and actively seeking feedback.
Strong feedback loops at every level of the KM organization allow us to always be learning and improving to better serve ourselves, our team, and Shopify.
As a Senior Documentation Team Lead, you’ll focus on :
Our ideal candidate has :
Some recent projects include :
How to apply We are just a docs team standing in front of a Senior Documentation Team Lead asking them to join us. Are you interested in helping us shape the future of our Help Center at Shopify?
Submit your application using the button. Please address your cover letter to Dana Tessier, Director of Knowledge Management.
Posting will be live until June 15th