Library Technician
Ottawa, Ontario, Canada
11d ago

Position Purpose

The incumbent of this position is the front-line employee who provides a support and information service to Library users (students, faculty members, researchers and external users) to support their academic success.

He helps users to make better use of the Library's print and electronic resources in a way that is appropriate to their needs.

He is involved in and supports various projects and activities related to the experience of library users.

He is also involved in the management of the Library's print and electronic collections and participates in the library's opening and closing activities.

Essential Qualifications

  • Post-secondary training in a relevant field or equivalent work experience.
  • At least 1 year of customer service experience.
  • Key Competencies

    Key competencies required at the University of Ottawa :

    Planning : Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities.

    Initiative : Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-

    starting. Show availability and willingness to go above and beyond expectations whenever possible.

    Service Excellence : Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions.

    Visit the section "Useful links" on the home page to read the detailed definition).

    Teamwork and Cooperation : Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback.

    Adjust own behaviour to reach team goals.

    Other competencies : Other competencies

    Other competencies

  • Knowledge of university libraries and the bibliographic elements necessary to conduct document research - Knowledge of university libraries and the bibliographic elements necessary to conduct document research.
  • Knowledge or experience in managing an integrated library system.
  • Knowledge of computer systems and software, including word processing, spreadsheets, databases, presentation software, e-mail and the Internet.
  • Ability to manipulate and interpret computer data; calculate, verify and record data accurately and accurately.
  • Ability to present to groups in both French and English.
  • Ability to interact and communicate with a variety of clients (students, professors, administrative staff, management, community member) both orally and in writing.
  • Analytical skills to identify customer needs, identify problem areas and suggest solutions.
  • Ability to work on several files simultaneously.
  • Ability to work in a team environment.
  • Bilingualism - French and English (oral and written expression) - Front line position.
  • The incumbent of this position may be required to work evenings and weekends, and may have his or her schedule modified to meet the needs of the department.


    All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents.

    The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and members of visible minorities.

    If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.

    For the time being, the majority of the work schedule is scheduled for the evening. For example, during the school year, the incumbent can expect a schedule from 3 : 00 p.

    m. to 11 : 00 p.m. Monday to Thursday, as well as noon to 8 : 00 p.m. on Fridays. Applications from employees belonging to the bargaining unit SSUO will be considered first.

    Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies.

    The University also accepts external applications; they will be selected in second place. Schedule with an average of 35hrs / week.

    Workshops offered by Leadership, Learning and Organizational Development that you have taken may be considered an asset if you apply for a position at the University.

    Don’t forget to list them on your CV. We thank all candidates for applying. We will only contact candidates selected for further consideration.

    Any information you send us will be handled respectfully and in complete confidence. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.

    e. J0000-0000, in the title of your document).

    The material contained herein is provided for informational purposes only. All open jobs offered by the University of Ottawa on this recruitment system are subject to specific job skill requirements.

    The job skill requirements, qualifications, and preferred experience are determined by the University of Ottawa, and all positions are subject to local prevailing employment laws and restrictions.

    This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

    The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links.

    Information collected and used by the University of Ottawa is under the authority of the University of Ottawa Act, 1965 and is treated in accordance with the Freedom of Information and Protection of Privacy Act.

    I confirm that the information provided above is correct, and I understand it will be relied upon by the University of Ottawa.

    I agree and understand that any misrepresentation or provision of false information will result in the revocation of any job offer and if discovered after hiring, would be just cause for dismissal.

    If I am the successful candidate retained after an interview, I will authorize the University of Ottawa, after being asked for permission, to make inquiries to verify the above statements during their reference background check and direct any third parties to release information to the University as required.

    Information collected and used by the University of Ottawa is under the authority of the University of Ottawa Act, 1965 and is treated in accordance with the Freedom of Information and Protection of Privacy Act.

    By applying for this position, I acknowledge and accept that the University of Ottawa will collect, use, disclose and retain my personal information as may be reasonably required to administer the employment relationship, if established.

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