Shop Host - Royal Oak
Canopy Growth Corporation
Calgary, AB, Canada
1m ago

The Opportunity

Want to work at one of the first legal cannabis shops in the country? Who wouldn’t? We’re looking for the best of the best to join our retail teams at our up-and-coming shops across the country.

Want a job where you can make money AND history? Who knows, maybe you’ll end up in a high school textbook someday. Oh yeah, and you won’t have to fold (just kidding you totally have to fold).

Here’s the type of person we’re looking for :

Reporting to the Shop Manager, the Shop Host is a brand ambassador and a key role within our organization. The Shop Host is exceptional at interacting with guests while assessing them for signs of intoxication and checking their identification.

As a first point of contact for guests, you understand what it means to be a brand ambassador, assisting in creating intentional customer experiences and creating community by developing authentic relationships with our customers.

Recognizing that we operate in a highly regulated industry, the Shop Host brings immense value to our retail locations, by protecting our ability to continue doing business.

Responsibilities

  • Assist in ensuring regulatory compliance at store level
  • Greet guests as they enter the store, checking identification and assessing intoxication
  • Tactfully refuse entry or service to guests who cannot produce identification or appear intoxicated
  • Participate in workplace health, safety and environment initiatives
  • Lead by example and deliver exceptional, intentional customer service
  • Support your teammates understanding of the evolving regulatory landscape
  • Assist in asset protection and loss prevention initiatives
  • Ensure the store meets and adheres to all compliance training and operational standards and procedures (education, security, checklists etc.)
  • Assist the management team in interacting with regulatory inspectors, and reporting on their activities
  • Encourage and educate on pharmacovigilance
  • Demonstrate strong time management and organization skills to keep priorities in focus
  • Be detail oriented, taking notes and reporting accurately on events which occur in the store
  • Assist in weekly audits of the stores camera system to ensure regulatory compliance
  • Assist team members in deescalating difficult situations
  • Assist in enforcing all company policies and programs, ensuring compliance
  • Recommend solutions and address opportunities for improvement in all areas of compliance, health and safety
  • Complete tasks as assigned by the Store Manager and Assistant Store Manager
  • Other duties as assigned
  • Experience

  • Minimum 1-3 years customer service experience, retail is preferred
  • Be at least 19 years of age
  • Able to lift boxes 5-30 lbs
  • Must be comfortable working evenings and weekends
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Strong verbal and written communication skills and excellent organizational skills
  • You are interested in compliance and driven to ensure our stores operate within legislative requirements
  • You are open to feedback and coaching
  • You demonstrate high levels of integrity and personal responsibility
  • You are trustworthy and customer-oriented
  • Bonus points if you’ve worked in a regulated environment before
  • Preference may be given to candidates with first aid training
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