Technical Support Specialist
Airwave
Vancouver, Canada
5d ago

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.

Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.

Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Reporting to a Technical Support Team Lead, the Technical Support Specialist ensures critical customer issues are resolved quickly and accurately.

Success in this role will be defined by : a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.

Responsibilities

Maintain a strong understanding of Motorola's video software and products, including cameras, servers, and networks.Troubleshoot our hardware and software products over the phone and through remote sessionsConcisely document software, hardware, and network information in a case management systemProvide an exceptional customer experience during calls, emails, chat, and customer escalationsAssist customers with installation, operational, maintenance and or training related inquiries for products and applicationsPrioritize between tasks including inbound calls, existing case management, live chat, email requestsDiagnoses mechanical, hardware, software and systems failures using established procedures

Qualifications

1+ years of experience providing remote technical support / troubleshootingExperience in a customer service or technical support roleExceptional skills in problem solving, time management, and verbal / written communicationSelf-motivated and focused with a passion for technology and customer satisfactionMust be able to quickly learn and understand new ideas and concepts

Preference will be given to candidates with the following skills and experience :

Technical Support or contact center experienceDegree, Diploma, or certificates in a related disciplinePrior surveillance industry experienceFrench, Spanish, Portuguese, or Italian fluency

Basic Requirements

1+ years of experience providing remote technical support / troubleshootingExperience in a customer service or technical support role

New Grad

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request.

Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif.

Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

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