Senior Developer Solutions Engineer
Electronic Arts
British Columbia, Canada
4d ago

Remote Work Option : Yes

Electronic Arts is an innovative tech company that creates incredible experiences for millions of players around the world.

But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need innovative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

Senior Developer Solutions Engineer - Customer & Platform Enablement

The Developer Relations team is responsible for acting as the primary point of contact between the EA digital platform (EADP) and game development teams.

This involves partnering with game studios at every stage of their projects, as well as helping EADP understand the needs, schedules, issues, and strategic objectives of the game teams.

This role is also responsible for managing these relationships to ensure long term success of EA.

Developer Relations are focused on partner engagement and success, community building, onboarding of EADP products, and act as an important feedback loop for improving platform products.

Job Description

Reporting to a Sr Director, Developer Relations and Solutions as a Lead Developer Relations Manager, you will :

  • Lead cross-EADP initiatives and improvements based on the voice of the customer
  • Lead internal improvements in team processes and customer engagement
  • Guide game teams through EADP product onboarding flows
  • Provide initial support when customers don't know what the next steps are, and route as needed
  • Manage the overall support status for the account : remove blockers, address incidents, and help accomplish team goals by : Maintaining key account information per title (i.
  • e. key contacts, game SKUs / platforms, milestone dates, usage projections, committed tech adoptions)

  • Maintaining game project status as it related to EADP (i.e. Orbit, Gate reviews, WSR)
  • Representing EADP in game-related meetings (i.e. Launch Readiness, Gate Reviews
  • Acting as a voice of the customer, providing insight of overall themes, concerns, needs and process / feature gaps that will help develop strategic plans to best support our partners and players
  • You will make the process of applying the power of the Digital Platform (EADP) easy by :

  • Being knowledgeable about all EADP products to be able to represent their core usage, features, and provide key support contacts
  • Using platform expertise to guide partner teams / studios on solutions and adoptions to best suit and anticipate their needs
  • Coordinating with other program managers, product managers, engineers, live producers, and designers on individual titles to ensure EADP technologies are delivering on expectations that delight our partners and players
  • Providing feedback of current operations and relations between studios and EADP teams
  • Helping to map game / studio needs to EADP products and identify gaps / feature requests for roadmap building
  • Being a trusted Point of Contact for game teams in all EADP-related matters
  • Qualifications

  • 5+ years of experience working in technical program management and systems integration, and an understanding of business / product management
  • Experience across all phases of product development using Agile and Waterfall methodologies, especially with enterprise platforms
  • Experience working with ALM solutions (JIRA, Confluence)
  • A solid foundation in computer science, experience as or with software developers
  • Comfortable with communicating with all levels of management and developers
  • Experience with HD and mobile gaming industry, development, platforms, and ecosystems
  • BS or BA degree in computer science or equivalent experience is desirable
  • Passionate about games
  • About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide.

    Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers.

    We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams.

    Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way.

    But our support doesn’t end at the workplace we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more.

    Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community.

    We’re looking for problem-solvers, game-changers, innovators, dreamers, doers people that are ready to move the needle and build on our success.

    As our industry accelerates, we aren’t just keeping up we’re staying ahead of the game. Electronic Arts is an equal opportunity employer.

    All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

    Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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