J.D Irving Limited, Information Technology is the destination of choice for naturally curious, energetic and collaborative people.
At JDI IT, the belief that what people experience matters more than technology is integral to how we work with and support our customers.
With over 320 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer our team the opportunity to create real value by helping people and business work smarter.
JDI IT supports all of the J.D. Irving Ltd. group of companies and therefore offers opportunities and experiences across a wide breath of IT areas, businesses and industries.
As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and getting it done !
We invest in continuous professional growth and believe that our ability as a team grows exponentially when we share success as such, your coworkers will be among the best in the Maritimes!
Sound good so far? Then please read on and if the below description fits your interests and experience, we encourage you to apply.
Come help JDI IT Raise the Bar!
Team Lead - Deskside Support
Located in Halifax and reporting to the VP of IT Halifax, the Team Lead - Deskside Support is a pivotal role enabling quality support and service to the J.
D. Irving, Ltd. group of companies. The Team Lead - Deskside Support is responsible for coordinating, prioritizing and leading a team of technical analysts.
Job Responsibilities & Accountabilities :
Prioritize and provide day-to-day support to J.D. Irving end users, specifically related to end user computing devices at the Halifax Shipyard
Provide day to day prioritization and leadership to an on-site small technical team
Coach and mentor other technical analysts through use of best practices
Analyze, document, and escalate critical issues to appropriate support groups
Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications Monitor and ensure timely escalation of customer issues to internal organizations and / or vendors
Perform preventative maintenance and install upgrades and options
Position Requirements, Education and Experience :
Education Required : Associate’s Degree with technical relevance
Years of Experience Required : 5+ years with technical support and 3+ years of demonstrated leadership skills
Ability to lead a dynamic team, balancing multiple requirements in a fast pace environment
Ability to provide technical leadership to a group of technical analysts
Customer service mindset with a high level of attention on delivering a quality service
Ability to travel with some local travel requirements (primarily within the province)
High energy, self-starter with the ability to work independently or within a team
Exceptional customer focused communication skills, while building a professional relationship with end users
Physical ability to complete setups and deployment of computer equipment
Basic networking skills both wireless and end point switching (Cisco, Juniper)
Multi function printers (MFP), Apple and Airwatch (or other MDM technology)
Client remote access
Preferred Qualifications / Competencies :
Certifications in the following would be considered an asset : Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)
Experience with the following technologies would be considered an asset : Windows 7, Windows 8, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat
Experience in a shipbuilding or similar environment (industrial) would be considered an asset