SE Health (Saint Elizabeth Health Care) is a social enterprise applying our knowledge, vision and drive to forever impact how people live and age at home, today and into the future.
As a not-for-profit organization with Canadian roots and 110 years of expertise, we bring quality excellence and innovation to home care, seniors lifestyle and family caregiving.
Through our team of 9,000 Le aders of Impact, we deliver 20,000 care exchanges daily, totaling 50 million in the last decade alone.
In 2019 we were honoured to be recognized by Forbes as one of Canada's Best Employers.
Service Coordinator Ottawa - Casual / part-time
POSITION SUMMARY :
Provide personalized customer service, key coordination and administration support to the Global Delivery Centre by managing inbound calls from funders and clients, processing client referrals and set-
up of customized service schedules. Maintains ongoing communication with clients, appropriate health authorities, Service Coordinator and other resource staff to ensure all information and consultation is obtained for processing client referrals and providing exceptional customer service.
Respond and action all external client or funder inbound calls with efficiency, courtesy and urgency
Able to communicate effectively and confidently on the phone
Demonstrated ability to communicate efficiently and in an empathetic manner especially over the phone
Thrives in a fast-paced, professional team environment with high call volumes
Escalates client or concerns to Supervisor, as appropriate, to ensure timely follow-up
Administrative experience within a fast past office environment
Able to communicate written and verbally in English is required, Bilingual preferred
Familiarity with community health care services and client service coordination experience is an asset
Ability to prioritize and manage tight deadlines
Efficient and accurate data entry skills
Exceptional organization and time management skills
Demonstrated customer service skills in conflict resolution, negotiation and problem solving
Ability to take quick and decisive action
Strong customer service orientation and skills
Effective written and verbal communication and reading comprehension skills
Strong collaborative team skills
Proficiency in Procura and ACS is preferred
Here are many reasons why you will want to bring your talent to our team :
You will be part of a distinguished Canadian, not-for-profit organization with a century of experience
You will experience opportunities to use many of your skills and expand your knowledge
Ongoing opportunities for continuing education, training and professional development
Total Rewards program which includes group benefits, and pension plan
Extensive paid orientation and preceptorship program
Subsidized PSNO memberships
Tuition Assistance Program
WorkPerks®, which gives access to exclusive discounts from leading brand name companies and trusted local businesses.
Saint Elizabeth is committed to the success of all its employees.