What You Will Do
You will serve as the advertiser’s primary post-sale point-of-contact for all campaign-related inquiries - from start to finish of the campaign lifecycle - by owning tasks and leveraging support teams.
This includes, but is not limited to, the following :
Serve as the primary post-sale point-of-contact for clients in a designated book of business.
Oversee I / O processing, campaign setup and creative submission via partner teams.
Monitor and influence campaign delivery, troubleshoot delivery issues, and regularly provide optimization and up-sell opportunities across platforms.
Author and present strategic reports, campaign wrap-ups and / or Quarterly Business Reviews to client(s).
Lead optimization recommendations for existing clients.
Foster deep client relationships through a consultative, solutions-selling approach.
Focus on client retention, growth, renewal, and client satisfaction.
Advanced understanding of all Torstar’s advertising products, internal systems, and partner teams to accurately respond to client requests;
including billing inquiries, campaign performance, delivery inquiries, pixel troubleshooting, etc.
Share skills and knowledge with fellow team members, while building productive internal and external working relationships to drive business results.
Maintain and grow proficiencies in the digital marketing space.
Who You Are
3+ years of sales / marketing experience; digital advertising experience strongly preferred
A background working with in a client services role
Excellent written communication, compelling presentation skills
Computer fluency, including advanced knowledge of spreadsheets (MS Excel), word processing (MS Word), Google suite, and CRM systems
Exceptional time management, organization, and prioritization skills
An inquisitive, analytical mindset with the desire to solve problems
Capability to grow and prosper in an ever-changing, complex environment
Ability to function equally well independently and as part of a team
We are committed to providing an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
If you require an accommodation during this process, please inform Star Metroland Media of your requirements.
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