The Analyst, HR Shared Services delivers first line customer service support to both leaders and staff on various HR subject matters and for all general inquiries pertaining to policy, process and program administration.
The Analyst responds to employee inquiries and leadership requests, identifies issues and escalates as needed. This role also serves as intermediary between the business and extended Human Resources team, providing technical, transactional, and communication support to the HR Business Partners and HR Subject Matter Experts.
Experienced Shared Services Analysts will manage more complex employee relations issues in partnership with the HRBPs.
The incumbent must demonstrate, through behaviours and actions, Economical's values of focusing on the customer first, bringing our best and collaborating in a manner that makes us stronger together.
Who We Are :
Economical Insurance is one of Canada’s leading property and casualty insurance companies, but there’s really much more to us than that.
Since our beginnings in 1871, we’ve been an organization that has imagined bigger and better things, inspiring us to take chances and think innovatively.
Our employees are the reason we’ve come as far as we have, and the reason we’ll go much further still. We focus on our customers first, we bring our best, and we’re stronger together.
Who We’re Looking For :
You’re highly flexible and able to quickly adapt to changing priorities
You’re excellent at identifying and articulating problems and influencing decision-makers
You’re highly organized, self-motivated, customer oriented and able to work independently as well as within a collaborative team environment, and with internal business partners at all levels of the organization
You recognize when customers might not be satisfied with a solution, even though the solution meets the requirements, and you are comfortable recommending alternatives
Your Responsibilities :
Provide services, support and counsel to respective clients across Economical
Identify opportunities to improve operational performance by using lean thinking and problem solving skills and raising recommendations to a leader’s attention
Work collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key Human Resources processes
Provide consultation to employees as it pertains to Human Resources processes and policies
Ensure the integrity of Human Resources records and HRIS data
Support the deployment, administration and sustainment of new and existing HR programs
Participate in and at times lead business / policy process improvement initiatives
Your Skills & Experience
Ability to manage multiple work streams simultaneously
Ability to work well independently, under time pressure with frequent time deadlines
Excellent communication and interpersonal skills
Strong desire to continuously improve and help others improve
3 to 5 years of employee relations experience would be considered an asset
Must have a customer service approach to work
Must be dependable, pro-active and flexible
CHRP / CHRL completed or in progress a definite asset
bilingualism (French and English) is an asset