Central Reservations Agent
Sandman Hotel Group
Edmonton, AB, CAN
3d ago

JOB REQUIREMENTS :

  • Must be able type 60 WPM (minimum); Fast computer data entry skills.
  • All necessary tools / hardware will be provided for each agent to perform their work duties, including laptop and phone
  • Experienced with Microsoft Office applications (Word, Excel, Outlook, etc.)
  • Must be able to multi-task with exceptional attention to detail.
  • Previous experience in customer relations would be ideal, preferably in hotel reservations or front desk environment.
  • Must have excellent command of the English language, knowledge of the French language is an asset.
  • Must be able to commit to approx. 120 hours of training time
  • Applicants must be flexible with work schedule. Position entails various shifts which may include weekends and holidays.
  • DUTIES :

  • Ensure inbound calls are answered in a professional and courteous manner and established procedures are adhered to without failure.
  • Ensure that proper selling techniques are utilized to sell all the properties.
  • Ensure all paperwork reservations, emails, and faxing are completed or responded to in a timely fashion.
  • Answering all inquiries pertaining to individual hotels; including room types, rate, facilities, as well as surrounding areas.
  • Complete all duties as assigned by supervisors and managers
  • Handling chain-wide loyalty program applications and processing applications.
  • APPLICABLE SKILLS :

  • Excellent customer relations and typing skills with professionalism on the telephones.
  • Must be detail oriented and have excellent organizations and time-management skills.
  • Adaptable to change and be able to handle multiple priorities under pressure.
  • Computer literate with knowledge of a variety of computer software applications.
  • Familiarization with various property managements systems (PMS) (i.e. Maestro PMS (Northwind) / Opera PMS (Micros Oracle) would be an asset.
  • Eager and focused to exceed guest expectations.
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