Bilingual Inside Sales Executive
Paradigm Quest
Montreal, Quebec
3d ago


Are you passionate about being part of a team who are focused upon reaching new heights?

Are you excited by making a meaningful contribution?

Do you want to be a valued member of an industry-leading organization?

Look no further. Paradigm Quest is always on the lookout for dynamic, creative talent!

Our greatest asset is our people. We search for individuals who want to achieve exceptional results, invest in them and their development, while creating lasting and rewarding career opportunities.

Paradigm Quest is a cutting-edge mortgage lender that is transforming the Homeowner and Originator experience through our “Origination Transformation Strategic Initiative†.

Get a front seat to participate in automation and digital transformation of our service delivery, with a simple goal of improving our time to decision and service delivery to our customers.

THE OPPORTUNITY : We are currently seeking a dynamic, driven and strategic BILINGUAL INSIDE SALES EXECUTIVE to join our outstanding Private Label Corporate Account Management team.

As a valued member of this team, you will strive to exceed your targets weekly and monthly, brining your positivity and enthusiasm to this role.

You will strategically partner and liaise with Paradigm Quest’s Private Label team, your brand & your regional offices to align business and marketing goals.

Increase Sales Results

  • Achieve sales and operational targets.
  • Promote the Private Label Brands, products, service levels and value propositions to Brokers through marketing channels.
  • Educate and coach Brokers on required process flow, product rules and documentation requirements to ensure successful submissions with a focus on improving quality standards / broker score card.
  • Participate in key conferences, trade shows and regional events as required
  • Follow the on-boarding process for all new Brokers as detailed in your broker onboarding kit
  • Perform sales activities in a professional and proactive manner, while maintaining the Business Code of Ethics and meeting or exceeding targets
  • Proactively assist New Agents with their first deal submission
  • Influence Operational Efficiency

  • Liaise with credit team and other departments when necessary to resolve agent issues
  • Effectively manage and improve the broker overall score
  • Act as primary point of contact for all new agent portal set up
  • Analyze originator performance and execute any required account management practice
  • Communication

  • Respond to incoming calls and emails from mortgage originators, within prescribed SLA's
  • Follow up on files that are closing in the next 15 days and still missing documents to ensure deals closed as scheduled
  • Encourage open line of communication with brokers in order to assist in resolving any issues or concerns immediately
  • Provide updated information about Private Label products, policy, service, processes and rates in a timely manner
  • Educational / Technical Experience :

  • University / College degree in related field considered an asset
  • Proven track record in Sales and / or Account Management with exceeding sales targets
  • Minimum 2+ years of successful sales experience
  • Knowledge and experience of the Canadian Mortgage industry
  • Knowledge and experience with financial services and Broker / Dealer operation
  • Proven track record of relationship sales success
  • Bilingual - French & English
  • Personal Requirements :

  • A track record of successful business development
  • Excellent Relationship Management Skills
  • Excellent organizational skills and analytical skills
  • Excellent written and oral communication skills
  • Well-developed presentation / interactive skills
  • Sense of humour
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