Senior Manager, Partnerships
Points.com Inc.
Toronto, CA
1d ago

Company Description

We’re a technology company working in the loyalty e-commerce industry. Our solutions enhance the management and monetization of loyalty currencies for more than 50 of the world’s largest loyalty brands, from frequent flyer miles and hotel points to retailer and credit card rewards.

Supported by our unparalleled loyalty industry experience and technological expertise, we bring state-of-the-art loyalty commerce platforms and products to individuals and businesses in today’s loyalty marketplace.

Our casual, collaborative office is where our strong workplace culture begins. Our people are what make us great, so we empower them with the freedom to think big and the resources to make things happen.

We communicate directly, lead by example, and make sure our team members know how much they are appreciated. Passion for life and work is important to us, and we want to see it in you, too!

Job Description

Points.com is a fast paced Canadian Internet company looking for an outstanding Sr Manager to work with our Partners in the Americas region.

Our successful candidate will manage an existing portfolio of 4-7 Points Partnerships, along with a team of cross-functional resources.

You will be accountable for ensuring our Partners receive exceptional service while always seeking opportunities for growth.

You will author and maintain strategic plans that keep the team focused on the priority activities for each Partner.

Reporting to the Partnerships, Portfolio Director, you will be responsible for :

  • Work with our Partners to establish annual & 3 year financial targets and align on plans for exceeding them
  • Work closely with the portfolio Director to proactively manage a pipeline of new product opportunities that strategically align with the objectives of our Partners
  • Influence the adoption of best practices and marketing plans to drive growth
  • Coordinate and lead bi-weekly and monthly status review meetings with partners to review key milestones, active projects, new business opportunities and outstanding issues
  • Facilitate and lead in person quarterly business reviews with your largest Partners
  • Ensure accuracy and fairness in all aspects of product delivery and Partner correspondence
  • Manage a direct report, supporting them on their own account plans
  • Work closely with partners to build and evolve partner strategic plans in accordance with corporate goals. Continuously inform internal teams across the organization to successfully complete partner plans.
  • Qualifications

  • Experience in a client management role, ideally in loyalty
  • Proven ability to cross-sell and up-sell new opportunities to clients
  • Self-reliant and driven to achieve goals
  • Ability to manage multiple high priority tasks in a fast-paced environment
  • Excellent communication and presentation skills
  • Passion for client service
  • Strong attention to detail
  • Comfortable participating in technical conversations
  • Strong problem solving skills
  • Strong project management, group collaboration and organizational skills
  • Excellent analytical skills required to analyze data and provide insight to Partners and internal teams
  • Exceptional computer skills including MS Office Suite (particularly Excel and PowerPoint)
  • Additional Information

    What we offer :

  • Flexible hours
  • Extra days off
  • Extended health care from day one
  • Parental leave top-op
  • Fitness Credit
  • RRSP Matching Plan
  • Learning & Development
  • Free coffee, snacks & drinks
  • The best Technology
  • YOLO leave
  • Green Commute or WFH credits
  • Company-sponsored activities such as bowling, movies, sports, paintball, and more!
  • Our Process :

    Points is an equal opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunity regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law.

    Upon request we will provide accommodation for applicants with disabilities.

    We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally.

    All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process :

    Recruiter Phone Interview

    Hiring Manager Interview

    Take-home Assessment or remote coding exercise (If applicable)

    Team Interview

    All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.

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