Overnight Housekeeping Supervisor - Full Time
You will provide supervisory support to the overnight housekeeping team, providing our guests with exemplary service 24 / 7.
Working closely with other members of the Housekeeping Team and your attentiveness, efficiency and commitment will ensure our guest rooms are cleaned to the highest standard and our guests feel valued.
What is in it for you :
Opportunity to be part of a dynamic Housekeeping team, in a luxury hotel environment.
Complimentary meal during your shift through our Colleague Dining Program
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing :
Lead and supervise the overnight operation of the department to ensure service standards are followed
Conduct room inspections to ensure that room standards are met to ensure guest satisfaction
Handle Guest concerns and react quickly, logging and notifying the proper areas
Actively participate in evening briefing and department meetings
Ensure the linen delivery and evening guest requests are handled professionally and efficiently.
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned
Your experience and skills include :
Excellent interpersonal and communication skills
Ability to prioritize work in an environment with multiple interests
Proactive with a meticulous eye for detail
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Your team and working environment :
Working with a diverse and talented team of passionate individuals, in a luxury hotel environment
A team dedicated to providing the best accommodation guest experience
A team with outstanding attention to detail and is dedicated to delivering unparalleled customer service
Physical Aspects of Position (include but are not limited to) :
Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS