The Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability.
The Store Manager is responsible for merchandising, customer service, as well as their teams training & development.
The Store Manager must adhere to all company policies and procedures and must be a role model and demonstrate the utmost professionalism and integrity while creating a climate of trust and respect within the team.
They must keep an open mind when dealing with customer and employee issues, listen to others and make fair and honest decisions accordingly.
The Store Manager monitors performance and takes immediate action on substandard performance. They are able to lead and create an overall positive customer and employee experience.
Responsibilities Include :
Collaborating with the District Supervisor to develop and implement strategies to achieve the store’s sales and profit budgets.
Training store team (current employees and new hires) on company standards and programs in accordance with the employee manual.
Taking action with the support of the District Supervisor on low performance and resolving conflicts.
Recruiting and retraining talent by motivating their team and recognizing good performance.
Conducting administrative and operational duties as required.
Performing opening and closing procedures as per operational guidelines.
Ensuring health and safety standards are adhered to.
Preparing and managing employee weekly schedule.
Handling customer complaints and resolving them in a timely manner.
Comply with all head office requests regarding store operations.
Processing and managing all incoming merchandising shipments.
Handling all returns to head office as required.
Comply with policy and regulations as per the company’s employee manual.
Processing cash / credit / debit purchases at the register.
Who We Are
Born in Montreal way back in 1982, Ardene has grown into who we are today with the help of our Canadian family. We believe fashion shouldn’t be exclusive or intimidating it should be real, and it should be celebrated with youthful confidence and fearless enthusiasm.
Fun & fast-paced
Great employee discount
Casual dress code
At Ardene, you’re more than an employee you’re part of a fun, dynamic and energetic family.
Minimum of 2-3 years retail management experience
High school diploma
Experience and / or education in visual merchandising
Solid business acumen
Proven people development skills and ability to assess talent
Strong time management and priority-setting skills
Ability to manage stress in a fast-pace environment
Ability to delegate tasks and take ownership
Ability to lead a team in a positive and inclusive manner
Physical requirements :
Ability to stand for extended periods and climb a ladder;
Move, lift and handle boxes of merchandise and fixtures throughout the store (weighing up to 30 pounds).