IT Service Analyst
London Drugs
Richmond, Canada
2d ago

a team

You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career.

We are seeking innovative, customer focused people to join our team! Our IT department at our head office in Richmond BC currently has opportunities for a :

Service Analyst

This position is responsible for diagnosing and resolving problems and maintaining system software and hardware integrity.

The ideal candidate must have excellent problem solving skills to provide desktop and mobile computing support.

Responsibilities include :

  • Monitor and respond quickly and effectively to requests received through the IT Support Line.
  • Handle and resolve store and head office issues.
  • Modify configurations, utilities, software defaults settings etc. for local workstations.
  • Assist with onboarding of new users.
  • Utilize and maintain helpdesk tracking software.
  • Identify and escalate priority issues.
  • Follow up on customer calls when necessary.
  • The successful candidate will possess :

  • Excellent time management and problem solving skills.
  • Excellent communication skills, both written and verbal.
  • Highly organized and able to multitask effectively and work under changing priorities.
  • Initiative to isolate and solve problems.
  • Education and Knowledge :

  • High School diploma.
  • College course or vocational training courses in Information Technology is preferred but not mandatory.
  • Strong desktop and hardware skills would be an asset.
  • Proficient in various Microsoft Windows and Office suites.
  • Point of Sale experience would be considered an asset
  • If you are a well-organized, self-motivated, individual who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

    We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including :

  • Comprehensive medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
  • Employee Discount Program (Sharing our success)
  • Employee Recognition Program (Tangible rewards for great work!)
  • If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

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