Cloud Analyst
Apex Systems
Markham, Ontario
4d ago

Job Description

As a Cloud Analyst, you will be responsible for

  • Handling set-up, configuration, migration and tests on Azure and AWS infrastructure components
  • Maintaining, troubleshooting and upgrading systems (Linux / Windows)
  • Working closely with vendors and internal teams to alleviate complex conflicts
  • Key Qualifications :

  • A minimum of four (4) years of experience in a similar role.
  • A Post-Secondary degree or diploma specializing in Engineering, Computer Science, Software, Hardware, Networking, or IT
  • Has experience working with customers / clients and have proven excellent communication and presentation skills
  • Technical Background :

  • AWS and Azure infrastructure component knowledge : server, storage, network, data, and applications;
  • Infrastructure Architecture : Active Directory, Backup Networking, Compute, Capacity Planning;
  • AWS and Azure services such as deployment, provisioning and life cycle management : AWS and Azure VMs, Storage, Network, SQL database, Website, Network, etc.
  • AWS and Azure IAAS service and components : AWS and Azure VM, Storage, Networking, Database
  • Good experience in AWS and Azure lift and shift migrations : VMware, Hyper-V, Physical servers and Other Clouds;
  • Scripting & Automation : Perl, PowerShell, Python;
  • Key Accountabilities :

  • Sets up, configures and tests Azure, AWS infrastructure components (server, storage, network, data, applications)
  • Troubleshoots, maintains, upgrades, works with vendors to provide solutions for complex incidents and problems;
  • Linux / Windows system administration and troubleshooting;
  • Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;
  • Relays technical information to both technical and executive personnel;
  • Provides support across multiple functions;
  • Delivers complex technical solutions including planning, development, implementation, installation, upgrades and support to client’s cloud infrastructure;
  • Configures and maintains monitoring and alerting systems for multiple clients;
  • Configures and monitors backup & restore processes for multiple clients;
  • Interacting with teams and clients in different time zones for ensuring 24 7 support.
  • Sets up / improves the process for managing customer tickets;
  • Meets and manages customer SLAs updates while communicating issues and concerns;
  • Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;
  • Knowledge In :

  • Datacentre Support & Services
  • Cloud Native monitoring tools within AWS and Azure
  • Troubleshooting Virtual Machine backup related issues
  • Technical and Process SOPs creation for partner / clients
  • Skills on Web Application Firewall and DDoS
  • Network firewall appliances.
  • Soft Skills :

  • Strong written and verbal communication skill
  • Excellent presentation skills
  • Interview Times : Interviews will take place the week of May 11th or earlier via Skype or Zoom.

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