About the Job
Founded on a deep love for animals, Mondou strives to meet customer needs and provide expert advice on a daily basis. Every employee plays a key role in delivering this service by serving as an ambassador for Mondou's values.
The Assistant Manager must, therefore, demonstrate passion, skill, and integrity in dealings with visitors and their companions.
Contributing to Mondou's mission means doing the following every day :
Ensure that store activities flow smoothly, assign tasks and resolve any issues that may arise
Greet customers warmly, assess the needs of their four-legged friends but don't worry : if wings are your thing we've got you covered! and provide insightful advice
Open and close the store
Use your merchandising talents to carry out the planograms provided by the merchandising department and ensure that the store is ready for business
Mobilize the team and support employee performance by helping to train them and encouraging them to develop their talents
Embody Mondou's values day in, day out for the benefit of both customers and co-workers
Receive shipments and place merchandise on shelves : it's the most physically demanding task, but it keeps you in shape!
To be happy at Mondou, you need to :
Love meeting people and building relationships
Believe that trust and integrity are the foundation of every solid relationship
Be really passionate about animals
Work closely with your team and help create a unique work environment
Seek out ways to develop your skills
Be comfortable dealing with complex situations independently
To succeed in your role at Mondou, you must :
Be a naturally positive leader
Focus your actions on customers and results
Have the ability to juggle numerous tasks and priorities
Have five years of experience in customer service, including three in a similar role
Have a high school diploma
Have studied sales, business management or the pet industry (asset)
Be comfortable lifting heavy loads
Have experience with animals (asset)
Communicate fluently in English and French
You can expect to work 40 hours a week.
We love our pets! How about making a career of it?