Sales Supervisor
James Perse Los Angeles
Westmount, QC, CA
1d ago



The Key Holder/Sales Supervisor's role is to support the Store Manager and Assistant Manager in all tasks necessary to the efficient operation of the store. To lead by example by providing the highest level of customer satisfaction, ensuring that all interactions with customers are memorable and up to company standards. 


  • Be a presence leading on the shop floor, acting as a brand ambassador and role modeling company behaviors
  • Manage the customer flow to ensure the best possible service and that no client is left unattended 
  • Drive the use of digital assets to enhance the customer service experience 
  • Resolve difficult customer issues and escalate to management when necessary 
  • Supports Store and Assistant Manager with all other essential duties necessary for the efficient operation of the store – i.e. shipping, receiving and verification of merchandise, various back store functions, cash duties, visual merchandising, visual standards, etc.
  • Adhere to and enforce loss prevention and security policies, credit policies and procedures, i.e. credit cards, discounts, employee purchases, deposit logs, return and exchange policies; 
  • Possess a thorough knowledge of company policies and procedures, and consistently follow and enforce company guidelines on operations
  • Possess a strong understanding of the business and the ability to effectively communicate needs and ideas to elevate the business 
  • Participate in training activities for new employees and continued training for current employees 
  • Responsible for the opening and closing of the store, including securing doors, windows and merchandise, successful alarming of store and POS procedures 


Special Skills:

  • Strong leadership skills and the ability to motivate people to achieve sales objectives
  • Excellent communication (verbal/ written) and customer service skills
  • Customer service oriented with a high interest in fashion 
  • Available to work retail hours (days, evenings, weekends) 

Work Experience:

  • High school diploma or equivalent formal education
  • High school diploma or equivalent formal education 
  • Minimum of one (1) year retail selling experience (in luxury retail fashion)
  • Six (6) months to one (1) year experience as a key holder and/or supervisor preferred

JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James’ signature design philosophy and aesthetic – the pairing of elegance and sophistication with simplicity and comfort – is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods.  Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.

To view and learn more about our open positions visit:

We appreciate your interest in our company and look forward to hearing from you.

Please note: Candidates for this location must be approved for hire by Montreal, Canada, which subsequently will employ and pay all wages, benefits, commissions, taxes, and other payments to the associate pursuant to Montreal, Canada policies and procedures, and applicable state and federal law. 

Mark Edwards Group commits to respect all principles of equity in terms of employment. 

Please note that only candidates selected for an interview will be contacted. 

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