Sales Support Associate III - Tsawwassen Mills
Tsawwassen Mills, BC, CA
5d ago

Job Description

Sample of tasks required of role :


Greeting the customer with a smile and with eye contact and offering your name

Interact genuinely and naturally with the customer

Read cues and determine customers’ needs

Conduct email / name capture, where permitted by law

Maintain accuracy when operating POS

Maintain cash wrap organization and cleanliness

Suggest multiple add ns and sell gift cards

Create lasting impression by genuinely thanking customer and provide reason to return

Represent Coach brand appropriately


Receive shipment and transfers

Notify Store Management when new product arrives

Scan cartons / transfers, verifying store information is correct

Process shipment / transfers according to Coach standards and timeframes

Organize and clean stock room daily; to include offsite / remote warehouse as applicable

Shift / organize product in the stockroom; react to sell through and make room for new product

Manage stock levels / product ownership in back-of-house and sales floor

Prepare and conduct regular cycle counts, as directed

Participate in store physical inventory counts, as scheduled


Regularly analyze sales floor to assess replenishment needs

Replenish sales floor / assigned zone

React to sell through and execute visual merchandising needs.

Support sales floor activities, as directed

Respond to customer requests confidently; partner with sales team or Store Management, when needed

Upkeep housekeeping standards

Competencies required :

Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented.

Steadfastly pushes self and others for results.

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services.

Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

Learning on The Fly : Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions.

Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

Perseverance : Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.

Additional Requirements

Education : High school diploma or equivalent; college degree preferred.

Schedule : Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

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