Sample of tasks required of role :
CASH WRAP :
Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email / name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add ns and sell gift cards
Create lasting impression by genuinely thanking customer and provide reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE :
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons / transfers, verifying store information is correct
Process shipment / transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift / organize product in the stockroom; react to sell through and make room for new product
Manage stock levels / product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
SALES FLOOR :
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor / assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities, as directed
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
Competencies required :
Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented.
Steadfastly pushes self and others for results.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services.
Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Learning on The Fly : Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions.
Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
Perseverance : Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Education : High school diploma or equivalent; college degree preferred.
Schedule : Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.